What are the responsibilities and job description for the ED Admissions Coordinator- FT position at MUSC Health?
Job Description Summary
Come join our team!
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC003625 FLO - Admitting (FMC)
Pay Rate Type
Hourly
Pay Grade
Health-23
Scheduled Weekly Hours
40
Work Shift
Job Description
The ER Registration Coordinator plays a vital role in supporting Emergency Department (ED) operations to ensure accurate and complete patient registration, which enables proper billing and reimbursement. This role is responsible for auditing registrar activity, analyzing accounts receivable, and assisting Patient Financial Services (PFS) leadership. The coordinator serves as the primary point of contact for ED registration staff and provides guidance, coaching, and professional development to ensure compliance with MUSC and departmental policies.
The coordinator performs detailed reviews of patient accounts to resolve registration and insurance discrepancies and ensures that all registration procedures are followed accurately. They collect and verify patient information for inpatient, outpatient, and emergency visits, including conducting patient interviews, financial counseling, and insurance verification, and educate patients on hospital policies related to visitation, payment expectations, and available services.
Operationally, the coordinator organizes and leads monthly ER registration meetings, prepares agendas, documents meeting minutes and action items, and ensures timely follow-up on all deliverables. They monitor registrar performance, identify variances between expected and actual results, and report trends to PFS leadership. Additionally, the coordinator monitors daily ED collections and distributes reports to management to ensure transparency and accountability.
As a leader within the ED registration team, the coordinator ensures the department is appropriately staffed, develops and maintains staff schedules, monitors time and attendance, assigns and tracks work queues, and communicates regularly with the Admissions Manager regarding any operational or staffing concerns. They are also responsible for addressing patient and customer inquiries professionally and promptly, escalating issues as needed to the appropriate member of the PFS management team.
The ER Registration Coordinator maintains a full understanding of MUSC Patient Financial Services policies and procedures, completes required ongoing training and education, and identifies issues related to point-of-service collections, registration errors, or performance variances. They are expected to perform additional duties as assigned that align with leadership responsibilities for ED registration staff and departmental operations, always ensuring the highest level of accuracy, compliance, and customer service.
Additional Job Description
Minimum Experience:
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Come join our team!
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC003625 FLO - Admitting (FMC)
Pay Rate Type
Hourly
Pay Grade
Health-23
Scheduled Weekly Hours
40
Work Shift
Job Description
The ER Registration Coordinator plays a vital role in supporting Emergency Department (ED) operations to ensure accurate and complete patient registration, which enables proper billing and reimbursement. This role is responsible for auditing registrar activity, analyzing accounts receivable, and assisting Patient Financial Services (PFS) leadership. The coordinator serves as the primary point of contact for ED registration staff and provides guidance, coaching, and professional development to ensure compliance with MUSC and departmental policies.
The coordinator performs detailed reviews of patient accounts to resolve registration and insurance discrepancies and ensures that all registration procedures are followed accurately. They collect and verify patient information for inpatient, outpatient, and emergency visits, including conducting patient interviews, financial counseling, and insurance verification, and educate patients on hospital policies related to visitation, payment expectations, and available services.
Operationally, the coordinator organizes and leads monthly ER registration meetings, prepares agendas, documents meeting minutes and action items, and ensures timely follow-up on all deliverables. They monitor registrar performance, identify variances between expected and actual results, and report trends to PFS leadership. Additionally, the coordinator monitors daily ED collections and distributes reports to management to ensure transparency and accountability.
As a leader within the ED registration team, the coordinator ensures the department is appropriately staffed, develops and maintains staff schedules, monitors time and attendance, assigns and tracks work queues, and communicates regularly with the Admissions Manager regarding any operational or staffing concerns. They are also responsible for addressing patient and customer inquiries professionally and promptly, escalating issues as needed to the appropriate member of the PFS management team.
The ER Registration Coordinator maintains a full understanding of MUSC Patient Financial Services policies and procedures, completes required ongoing training and education, and identifies issues related to point-of-service collections, registration errors, or performance variances. They are expected to perform additional duties as assigned that align with leadership responsibilities for ED registration staff and departmental operations, always ensuring the highest level of accuracy, compliance, and customer service.
Additional Job Description
Minimum Experience:
- 2 years of experience in hospital or healthcare registration, patient financial services, or related administrative roles
- 3–5 years of experience in hospital or healthcare registration, PFS, or revenue cycle management
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees