What are the responsibilities and job description for the Front Desk Receptionist (Bilingual) position at Murrieta Primary Care Clinic Joanna?
Murrieta Primary Care Clinic is seeking to hire well-organized and motivated Front Desk Receptionist. Candidate will manage the front desk area and provide positive first impressions along with welcoming to our patients. This position offers customer service and administrative responsibilities in an exciting, fast paced medical environment. Reporting to the Office Manager, our Front Desk Receptionist answer all incoming telephone calls in a professional manner. In addition, you will ensure that no company or customer information is inappropriately divulged to unauthorized parties.
Duties & Responsibilities
- Using a multi-line telephone, answers, and appropriately routes incoming calls to the appropriate extensions.
- Provide prompt and courteous service: both on the phone and in person.
- Demonstrate friendliness and proper phone etiquette with every customer.
- Maintain a professional appearance and work area.
- Provides general information regarding routine inquiries from patients, and refers non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Office Manager.
- Be familiar with procedures for handling all aspects of customer complaints or disputes.
- Receives and greets patients and visitors.
- Assists patients to check in and check out.
- Provides assistance in preparation and distribution of materials.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Requirements
- Exceptional telephone etiquette
- Well organized, dedicated, reliable, and flexible
- A self-starter capable of multi-tasking and prioritizing
- Strong knowledge of MS Office, including Outlook, Word, PowerPoint, and Excel
- Ability to take initiative in completing assigned work and projects
- Proven calendar management skills with experience scheduling meetings and appointments
- 1 years office experience
- Enthusiastic and personable
- Quick learner
- Works well with numerous personality types
- Extremely detail oriented and organized High school degree; additional certification in Office Management is a plus
Work Remotely
- No
Job Types: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- EMR (ECW): Experience (Preferred)
- Computer Skills: 5 years (Preferred)
Ability to Relocate:
- Murrieta, CA 92563: Relocate before starting work (Required)
Work Location: In person