Director of Student Accounts

Summary Of Job Duties And Responsibilities

The Director of Student Account Services provides strategic leadership, operational oversight, and customer service management for all student account operations. This position is responsible for student billing, collections, payment processing, refunds, financial compliance, and the administration of student account policies and procedures.

• Responsible for student tuition and fee billing and collections, departmental receivables, deposit of all University receipts, and cash controls, in accordance with established procedures and State Regulations.
• Perform routine day-to-day tasks to ensure smooth and efficient operation of the department.
• Responsible for the coordination and supervision of activities for this department.
• Responsible for the publication of student fees.
• Responsible for the coordination of various Requests for Proposals for the Student Account Services area.
• Responsible for the update and maintenance of the billing, cash, and loan management applications.
• Responsible for Banner AR Security, including authorization with Information Systems, auditing access, and ensuring changes are processed timely.
• Assist in coordination of Racer One Stop.
• Serve as representative on university committees.
• Counseling with parents and students concerning financial aspects of their education.
• Speaking at various events on the cost of attending MSU and methods of payments.
• Responsibilities include daily operations, oversight and staff supervision, and implementing aid programs that support student access and retention in higher education, assuring compliance with federal, state and institutional policies and regulations.
• Work directly with the university auditors on the general purpose audit for the university and the A-133 audit for the university.
• Responsible for PCI compliance and coordination with Information Systems to maintain compliance.
• Responsible for managing multiple cohorts of tuition and fees.
• Responsible for coding of tuition rules and fees in the student system.
• Responsible for oversight of third party billing of the university.
• Responsible for oversight of all state tuition waiver programs.
• Responsible for oversight of ecampus, Shandong and dual credit billing.
• Develop, implement and maintain policies and procedures governing student account operations.
• Monitor accounts receivable and aging reports; develop strategies to improve collections and reduce outstanding balances.
• Collaborate with Financial Aid and Scholarship to coordinate the timely application of financial aid awards and refunds.
• Partner with the Registrar to ensure accurate enrollment and tuition assessment.
• Develop departmental goals, performance metrics, and service standards.
• Prepare reports and analyses for senior leadership regarding student receivables, collections, and operational performance.
• Develop and manage the department’s operating budget.
• Assist in preparation for the institution’s budget forecast for tuition and scholarship and discounts during the annual budget process.
• Responsible for 1098T reporting.
• Responsible for international scholarship information and applying international tax to students accounts monthly.
• Other duties as assigned.