What are the responsibilities and job description for the Operations Manager position at Murray Resources - Best Staffing Agency?
A fast-growing freight brokerage company is seeking an Operations Manager to join the team. This is an on-site role in a collaborative, team-oriented environment with opportunities to make a direct impact at a growing organization. The Operations Manager is responsible for overseeing daily brokerage operations, carrier management, customer service performance, and load execution to ensure efficient and profitable transportation solutions.
Salary Additional Benefits:
- $72,000–$75,000
- Commission Bonus
Location: Southlake, TX
Type of Position: Direct Hire
Responsibilities:
- Oversee daily freight brokerage operations including load planning, tracking, dispatch, and issue resolution.
- Manage the full lifecycle of freight shipments from tender to delivery.
- Ensure all loads are covered efficiently while maximizing profitability and service levels.
- Monitor shipment status and proactively address delays, service failures, or carrier issues.
- Develop and implement operational procedures to improve efficiency and scalability.
- Supervise and mentor operations coordinators, dispatchers, and carrier sales representatives.
- Conduct performance reviews, coaching, and ongoing employee development.
- Establish productivity goals and operational KPIs for team members.
- Foster a high-performance, customer-focused work environment.
- Build and maintain strong relationships with carriers, shippers, and customers.
- Negotiate rates and service agreements with carriers and customers.
- Resolve escalated customer and carrier concerns in a timely and professional manner.
- Ensure high levels of customer satisfaction and retention.
Requirements:
- 7 years of previous experience in freight brokerage operations required
- 2 years of supervisory or management experience
- Strong knowledge of load planning, dispatch, carrier management, and freight execution
- Experience negotiating rates and service agreements with carriers and customers
- Proven ability to develop and implement operational procedures that improve efficiency
- Strong leadership, coaching, and team development skills
- Excellent communication and problem-solving skills
- Ability to thrive in a fast-paced, high-volume environment
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.