What are the responsibilities and job description for the Metro Sales Manager position at Murphy Tractor & Equipment Co., Inc?
Summary
The Metro Sales Manager is responsible for supervising the branch sales department employees, increasing market share in their assigned territory, managing financial performance of the branch, ensuring that customer needs are met and fulfilling any additional duties assigned by Regional or Corporate Management.
Essential Functions
· Sales
o Implement Murphy sales strategy, territory coverage strategy, and account management practices to grow the business.
o Supervise and direct TSM and CESM, including call activity, quoting, the sales process and subsequent delivery.
o Increase market share in Deere, C&F, CCE, and Allied product lines in the branch assigned Area of Responsibility (AOR) according to company goals.
o Review market share information monthly with branch TSMs and CESMs and adjust as needed.
o Primary responsibility for recruiting and training new Sales personnel.
o Locate equipment needed for rentals and sales within Murphy Tractor & Equipment Co., Inc.
· Customer Service
o Work closely with Operations Manager to ensure customer satisfaction with fair and equitable share of responsibility.
o Address customer complaints and resolve any concerns.
o Complete the monthly Participation report (customer awareness and quoting activities).
o Increase customer engagement, interactions, and transactions within the branch AOR.
- Manage
- Supervise and coach Territory Sales Manager(s) (TSM), Compact Equipment Sales Manager(s)(CESM).
- Resolve employee issues with the support of Human Resources as needed.
- Review and manage branch customer account receivables and Power Plan issues.
- Review financial statements. Ensure margin targets are met for various product lines.
- Be a good steward of the company’s assets such as inventory.
- Promote a culture of Safety and High Individual Performance (HiP) to all branch employees.
- Increase financial performance of the sales department as expressed by the Sales Department Income.
- Review and approve corporate credit card usage and sales expense reports.
· Inventory
o Oversee weekly branch whole goods inventory control counts.
o Provide corporate management with input on inventory needed to reach market share and profitability goals.
Other Functions
- Ensure sales employee documentation and certifications are completed and submitted,
within the required time frame.
- Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.
- Promote a spirit of teamwork between departments and other branches to help reach the company goals.
Knowledge/Skills/Abilities
- Strong knowledge of finance, marketing, sales, operations management, and inventory control.
- Always maintain a strong code of ethics and honesty.
- Strong ability to motivate others.
- Strong industry and product knowledge.
- Strong knowledge of customer service skills.
- Meets commitments and deadlines.
- Stays focused under pressure.
- Demonstrates openness to new structure, procedures, technology.
- Able to travel using own company vehicles.
- Able to work a flexible schedule as needed.
- Skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Basic computer skills including Microsoft Office programs.
- Demonstrated positive work ethic.
- Identifies what needs to be done and acts without being asked.
- Anticipates and accurately defines needs and problems.
- Carefully prepares for meetings.
- Understands and operates within applicable policy and procedure.
- Strong social perceptiveness and awareness of others’ reactions and understands why they react as they do.
- Able to manage sensitive and difficult situations with tact and diplomacy.
- Energetic, forward thinking, and creative with high ethical standards and an appropriate professional image.
- Adept at fostering an effective team working environment.
o Able to successfully mediate between various stakeholders.
o Listens and responds constructively to other’s ideas.
o Provides assistance to others when needed.
o Listens effectively.
- Ensures that regular, consistent communication takes place with direct reports and other employees as needed.
- Excellent oral and written communication skills.
- Tailors the content of speech and written communication to the purpose and receiver.
- Organizes ideas clearly.
Physical Requirements and Work Schedule
Able to do occasional lifting of up to 30 lbs. Able to work flexible schedule, including evenings and weekends.
Education/Work Experience
- College degree preferred, with undergraduate coursework in business, marketing, finance, or related field.
- At least five years of Management experience in the Heavy Equipment Industry or any equivalent combination of education, experience, skills, and abilities that enables the individual to perform the primary duties of the position.
- Must have a valid driver’s license without restrictions.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person