Personal Insurance Account Manager (Personal Lines)

Description

Looking for an exciting opportunity in a bright, vibrant office setting? Explore our independent, family-owned Agency in Groton, MA, and discover the benefits of joining our Personal Insurance team as Account Manager. At Murphy Insurance, we prioritize treating you like part of the family! The hours for this full-time position are: M-TH 8am-4:30pm; F 8am-4pm.

What You'll Be Doing...

Key Responsibilities

• Prequalifies and analyzes prospects' personal insurance needs. Recommends coverages and prepares rating quotes and proposals to sell new accounts.
• Actively solicits increases in coverage or rounding out accounts through sales to clients. Recommends excess and surplus coverages, as needed, to meet client insurance needs.
• Educates clients about coverage limitations and informs clients of policy changes, coverage exclusions and insurance coverage needs.
• At each service contact, reviews current client coverages and recommends coverage and/or market changes to ensure high quality coverage.
• Keeps informed regarding industry information, new product information, coverages and technology to continuously improve knowledge and stay current.
• Maintain in-depth knowledge of computer system functions, procedures, coding and reporting capabilities for all carriers.
• Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.
  
  

Requirements

What We're Looking For...

Knowledge & Skills Desired

• Strong customer service focus with a highly professional and timely manner
• In-depth knowledge of insurance products and usage
• Strong knowledge of rating procedures, coverage, and industry operations
• Excellent computer skills with working knowledge of agency management software, insurance rating software and Microsoft Office
• Must possess strong verbal and written communication and organizational skills
• Must have the ability to handle multiple and changing priorities in a fast-paced team environment
• Must possess a solid work ethic, strong attention to detail, and be a team player
  
  

Education & Experience

• Personal Lines or Property and Casualty (P&C) license required or achievement within 6 months of employment
• Minimum of 2 years experience as a Personal Lines CSR or Account Manager required
• Strong background in customer service oriented roles helpful
• Bilingual ability is considered a strong plus
  
  

What We Offer...

Benefits You'll Enjoy

We believe in supporting our team both professionally and personally. Our comprehensive benefit package includes:

• medical/dental/vision
• HRA plan pays significant portion of medical deductible
• Flexible Spending Account
• company paid life/STD/LTD
• 401k company match
• vac/sick/floater time off
• educational support
• 4pm close on Fridays
• monthly office lunches
• additional voluntary benefits
  
  

Check out our website & watch a video describing our amazing team and company culture. You won't be disappointed!

https://www.dfmurphy.com/about-us/Insurance-Careers.aspx