What are the responsibilities and job description for the Lead Warranty Analyst position at Murphy-Hoffman Company (MHC Kenworth)?
Job Overview
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Lead Warranty Analyst. The Lead Warranty Analyst specialized agent with specific goals to improve warranty labor recovery and write-off reduction. Works directly with Warranty Supervisors and Management to develop and implement systems and process improvements directly aimed at departmental targets.
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Lead Warranty Analyst. The Lead Warranty Analyst specialized agent with specific goals to improve warranty labor recovery and write-off reduction. Works directly with Warranty Supervisors and Management to develop and implement systems and process improvements directly aimed at departmental targets.
- Development and implementation of systems and processes focused on improvement of labor recovery and reduction of write-off.
- Continuous improvement in claim processing accuracy.
- Works with Service Managers, Advisors, Foreman, and Technicians to improve the quality of information available for claim processing.
- Works directly with OEM’s and suppliers on all facets of claim processing and recovery.
- Works with corporate warranty personnel and all branch personnel to resolve claim-payment issues in a timely manner.
- Aids in the administration of proper warranty claim processing within the warranty group.
- Assists in the processing of claims as requested by supervisor.
- Performs other duties as assigned by supervisor.
- Minimum of two years of experience working in service/warranty operations. Prefer work experience to be in heavy-duty trucks.
- Strong analytical skills.
- Must possess Microsoft Office skills.
- Must have excellent communication and customer service skills.
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
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