What are the responsibilities and job description for the Parts-Customer Service-Warranty Manager position at Murphy Family Ventures?
Location: Edenton, NC, 27932
Skills Required
The basic functions of the PARTS, CUSTOMER SERVICE-WARRANTY MANAGER are to:
The job tasks of a PARTS-CUSTOMER SERVICE-WARRANTY MANAGER shall consist of, but not be limited to, the following:
EDUCATION
Skills Required
- High school diploma required
- Associate degree required; bachelor's degree preferred in Business Administration, Operations Management, or related field
- Minimum two years of customer service, parts, or warranty experience
- Minimum two years working with computers, accounting & data base software
- Marine industry or boat manufacturing experience strongly preferred
The basic functions of the PARTS, CUSTOMER SERVICE-WARRANTY MANAGER are to:
- Handle all customer service and other related activities pertaining to the efficient administration of the company warranty program
- Responsible for the administration of the company's warranty program with regard to approval of dealer warranty claim forms, and subsequent manufacturer rebilling
- Preparing invoices for retail customers and dealers
- Handle all customer service calls and emails for retail customers and dealers
The job tasks of a PARTS-CUSTOMER SERVICE-WARRANTY MANAGER shall consist of, but not be limited to, the following:
- Handles all warranty related activities in an accurate, professional and timely manner
- Works with Upper Management to ensure customer inquiries and complaints are handled satisfactorily
- Performs accurate accounting of all monies involved in warranty administration
- Place purchase orders with vendors as required in an accurate and timely manner
- Complete sales orders in an accurate and timely manner
EDUCATION
- High school diploma required
- Associate degree required; bachelor's degree preferred in Business Administration, Operations Management, or related field
- Minimum two years of customer service, parts, or warranty experience
- Minimum two years working with computers, accounting & data base software
- Must be in good physical health, have good vision and cannot be colorblind
- Must have a full range of bodily motion
- Must be able to lift bulky objects that sometimes exceed 30 pounds in weight above the waist
- Must be able to read, write, and speak well in the English language
- Must be able to perform basic mathematical calculations in an accurate manner
- Must have good short and long-term memory