What are the responsibilities and job description for the Administrative Operations / Sales Support Specialists position at Murphy Company?
Administrative Operations/Sales Support Specialist
Operations Support – (Priority 1)
Operations Support – (Priority 1)
- Field Timesheets Management and Payroll Support
- Receive and review weekly timesheets from employees
- Track missing timesheets and coordinate with field personnel to obtain timely submissions
- Verify hours worked, identify discrepancies, and communicate with employees regarding corrections
- Enter and adjust time records within the BOSS Timesheets portal
- Maintain payroll documentation and audit records
- Employee Onboarding & Compliance
- Coordinate all new hire paperwork and onboarding documentation
- Process and track AAIM background checks and client-specific background screenings
- Schedule and monitor pre-employment drug screens
- Provide employees with testing locations and instructions
- Ensure all onboarding and compliance requirements are completed prior to employee start-date
- Equipment Ordering, Distribution & Asset Tracking
- Coordinate shipment of equipment to employees
- Activate and deactivate software licenses, subscriptions, device access, and other company-issued technology based on employee status
- Create and manage FedEx shipping labels and tracking information for returns
- Follow up on outstanding equipment and ensure recovery of company assets
- Phone & Office Administration
- Answer and manage incoming calls through the company Teams phone system
- Screen, route, and prioritize calls to appropriate personnel
- Return missed calls and respond to general inquiries
- Assist applicants, employees, clients, and vendors with routine requests
- Employment Verification & Employee Support
- Process employment verification requests
- Respond to employee inquiries regarding onboarding, payroll, benefits contacts, and company procedures
- Assist employees with various administrative needs
- Business Development Support and Sales Process Training
- Support Business Development Managers with proposals, customer follow-up, account research, and other sales-related administrative needs as requested
- Develop and cultivate working relationships with key customer contacts to better support BDMs and gain practical exposure to customer communications and relationship management
- Work closely with BDMs to understand the unique needs, expectations, and requirements of their customers while providing timely and professional administrative support and follow-up
- This role will serve as a structured training opportunity to learn QualSafe’s unique market niche, service offerings, customer base, available resources, proposal processes, pricing considerations, and closing strategies, with the goal of eventually transitioning to a full-time Business Development Manager role with QualSafe in the future.