What are the responsibilities and job description for the Automotive Service Director - INFINITI Stuart! position at Murgado Automotive Group?
Are you a seasoned automotive professional with a passion for leadership and customer service excellence? INFINITI Stuart, a proud member of the Murgado Automotive Group, is seeking an experienced Automotive Service Director to join our dynamic team. We represent one of the world's most respected automotive brands and are committed to delivering exceptional service and an unparalleled customer experience.
Position Overview:
As the Automotive Service Director, you will oversee all service department operations, ensuring the highest standards of customer satisfaction and operational efficiency. Your leadership will drive the success of our service team and contribute to the overall success of INFINITI Stuart.
Key Responsibilities:
Lead, manage, and mentor the service department team to achieve performance goals and maintain high standards of customer service.
Develop and implement strategies to enhance service operations, increase profitability, and improve customer satisfaction.
Monitor service department performance metrics and initiate corrective actions as needed.
Ensure the service department is compliant with manufacturer standards and guidelines.
Foster a positive work environment that encourages team collaboration and professional growth.
Handle customer complaints and concerns promptly and professionally, ensuring satisfactory resolutions.
Manage department budgets, expenses, and resource allocation efficiently.
Collaborate with other departments to ensure seamless operations and customer experiences.
Qualifications:
Minimum of 5 years of experience in an automotive service management role, with a proven track record of success.
Strong leadership and team-building skills.
Excellent communication and interpersonal skills.
Ability to analyze and interpret financial data to make informed business decisions.
Proficient in using automotive service management software and tools.
In-depth knowledge of automotive repair processes, techniques, and industry standards.
Customer-focused mindset with a commitment to delivering exceptional service.
Bachelor's degree in business administration or related field preferred but not required.
Benefits:
Competitive salary and performance-based incentives.
Medical, Dental & Vision Insurance.
401K Plan with employer match.
Paid time off.
Short/Long Term Disability.
Employee Assistance Program.
Professional development and growth opportunities.
Employee vehicle purchase plans.
Family-owned and operated dealership culture.
Employee Appreciation and Engagement Events.
Discounts on products and services.
Why Join INFINITI Stuart?
INFINITI Stuart is more than just a dealership; it's a community of dedicated professionals who are passionate about delivering top-notch service and luxury experiences. We value our employees and provide a supportive work environment that fosters growth and development.
Be part of our success story:
If you are a dynamic leader with a passion for the automotive industry and are ready to take your career to the next level, we encourage you to apply!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Position Overview:
As the Automotive Service Director, you will oversee all service department operations, ensuring the highest standards of customer satisfaction and operational efficiency. Your leadership will drive the success of our service team and contribute to the overall success of INFINITI Stuart.
Key Responsibilities:
Lead, manage, and mentor the service department team to achieve performance goals and maintain high standards of customer service.
Develop and implement strategies to enhance service operations, increase profitability, and improve customer satisfaction.
Monitor service department performance metrics and initiate corrective actions as needed.
Ensure the service department is compliant with manufacturer standards and guidelines.
Foster a positive work environment that encourages team collaboration and professional growth.
Handle customer complaints and concerns promptly and professionally, ensuring satisfactory resolutions.
Manage department budgets, expenses, and resource allocation efficiently.
Collaborate with other departments to ensure seamless operations and customer experiences.
Qualifications:
Minimum of 5 years of experience in an automotive service management role, with a proven track record of success.
Strong leadership and team-building skills.
Excellent communication and interpersonal skills.
Ability to analyze and interpret financial data to make informed business decisions.
Proficient in using automotive service management software and tools.
In-depth knowledge of automotive repair processes, techniques, and industry standards.
Customer-focused mindset with a commitment to delivering exceptional service.
Bachelor's degree in business administration or related field preferred but not required.
Benefits:
Competitive salary and performance-based incentives.
Medical, Dental & Vision Insurance.
401K Plan with employer match.
Paid time off.
Short/Long Term Disability.
Employee Assistance Program.
Professional development and growth opportunities.
Employee vehicle purchase plans.
Family-owned and operated dealership culture.
Employee Appreciation and Engagement Events.
Discounts on products and services.
Why Join INFINITI Stuart?
INFINITI Stuart is more than just a dealership; it's a community of dedicated professionals who are passionate about delivering top-notch service and luxury experiences. We value our employees and provide a supportive work environment that fosters growth and development.
Be part of our success story:
If you are a dynamic leader with a passion for the automotive industry and are ready to take your career to the next level, we encourage you to apply!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $150,000 - $175,000