What are the responsibilities and job description for the Service Advisor position at Murdock Acura?
Join the Murdock Auto Team!
Do you enjoy helping people, building relationships, and working in a fast-paced environment? Are you looking for a career with unlimited earning potential and opportunities for advancement?
Murdock Auto Team is seeking a motivated, customer-focused Service Advisor to join our award-winning Service Department. As a Service Advisor, you'll serve as the primary point of contact for our service customers, helping them understand their vehicle's maintenance and repair needs while delivering an exceptional customer experience.
What You'll Do- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle service needs.
- Prepare repair orders and explain recommended maintenance and repairs.
- Communicate with technicians to ensure repairs are completed efficiently and accurately.
- Keep customers informed throughout the repair process.
- Schedule service appointments and coordinate vehicle delivery.
- Review completed repairs with customers and ensure complete satisfaction.
- Build lasting relationships by providing outstanding customer service.
- Help achieve dealership customer satisfaction and performance goals.
- Outstanding customer service and communication skills.
- Positive attitude with a professional appearance.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer skills and the ability to learn dealership software.
- Automotive knowledge or previous Service Advisor experience is preferred but not required. We are willing to train the right candidate with strong customer service skills.
- Valid driver's license and an acceptable driving record.
- Competitive compensation with excellent earning potential.
- Health, Dental & Vision Insurance.
- 401(k) with Company Match.
- Paid Time Off and Paid Holidays.
- Employee Vehicle Purchase Program.
- Employee Discounts on Parts and Service.
- Ongoing manufacturer and dealership training.
- Opportunities for advancement and career growth.
- A positive, team-oriented work environment.
At Murdock Auto Team, we believe our employees are our greatest asset. For over 100 years, we've built our reputation by taking care of our customers—and our team. When you walk through our doors, you feel like family.
If you're passionate about customer service and ready to build a rewarding career in the automotive industry, we'd love to hear from you.
Apply today and become part of the Murdock Auto Team!
Murdock Auto Team is an Equal Opportunity Employer and values diversity in the workplace.