Service Operations Coordinator

Job Summary

This position combines the scheduling, billing, and customer service requirements of the integrated Service Operations groups. Primarily concerned with ensuring customers’ needs are met via telephone support, service responsiveness, and timely, accurate billings. This position requires coordination with all components of service-related functions and sales project management team in a comprehensive approach to building and maintaining successful relationships with all Munters customers and field organizations.

Essential Functions And Responsibilities

• Maintain a schedule of service work for all customers and technicians.
• Planning with Service Operations Manager, Coordinator counterpart, technicians, customers, and representatives for service work to be completed in a highly efficient manner.
• Maintain computer records of all Field Service sales orders, including Billable, Start-up, Contracts and Warranty including scheduling, sending service reports and invoicing.
• Oversee the ISO requirements as they relate to forms that the department uses.
• Aggressively pursue efficiencies in scheduling technicians to take advantage of combined efforts on each trip.
• Oversee the reporting functions of the technicians as they relate to timecards, expense reports and field service reports.
• Understand that Field Service’s major role is one of instant response to customers’ needs and focus as part of a team to make that instant response readily available to all our customers’ needs, urgent or otherwise.
• Work closely with Service Dept. to cost-effectively schedule regional technicians to perform start-ups, billable, warranty and contract visits.
• Handles all other requests from management on a timely basis.
• Understand that Field Service’s major role is one of instant response to customers’ needs and focus as part of a team to always make us available to all customers’ needs, urgent or otherwise.
  
  
  

Job Qualifications

• HS Diploma or equivalent
• Strong written, verbal, and organizational skills
• 1-3 years in a customer focused environment
• Computer skills with database, word processing, and spreadsheets
• Familiarity with HVAC Equipment a plus
  
  
  

Physical Requirements

• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data, viewing computer terminal, expansive reading, etc.
• The worker is not substantially exposed to adverse environmental conditions.
  
  
  

Benefits

• Medical, dental and vision
• 401k
• PTO
• Referral bonuses
  
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All offers are contingent on a pre-employment drug test and background check.