Intermediate Field Service Engineer

Job Title: Service Technician NSW Location: Sydney Company: Munters Corporation – DCT / Geoclima Travel: Yes About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Primary Job Summary: The Service & Technical Support Engineer is responsible for delivering high-quality technical service support to customers and service partners. The role includes onsite troubleshooting, preventive and corrective maintenance activities, and technical support for commissioning and equipment optimization. The position works closely with internal technical support teams to ensure best practices are implemented across installation, operation, and maintenance activities, while contributing to customer satisfaction, product improvement, and business growth. The role also supports training delivery, technical documentation, and selected administrative and commercial support activities. Duties and Responsibilities: This role includes Field Service & Technical Support This role includes performing onsite visits to carry out proactive and reactive troubleshooting activities, as well as preventive maintenance on installed equipment. The position ensures timely resolution of technical issues and provides hands-on support at customer sites when required. Training & Technical Knowledge Sharing The role supports the technical support team in delivering training programs to service partners and customers. It contributes to the development and dissemination of best practices for commissioning, operation, and maintenance of equipment. Customer Support & Issue Resolution The engineer collects and reports technical feedback from field activities, including equipment issues, warranty cases, and service observations. This information is used to support continuous improvement and enhance product reliability and performance. Performance & KPI Management The position is responsible for contributing to and achieving internal KPIs related to service quality, responsiveness, and customer satisfaction. It actively supports initiatives aimed at improving service performance and operational efficiency. Administrative & Operational Support The role includes support for administrative tasks such as internal documentation, customer service requests, invoicing queries, and logistics coordination when required. Business Development Support and Continuous Improvement The engineer supports business development activities by identifying potential upgrade opportunities, retrofit solutions, and new equipment sales during daily customer interactions. This role contributes to continuous improvement initiatives by sharing field insights, supporting engineering feedback loops, and helping define best practices across service operations. Skills and Qualifications: Strong communication and interpersonal skills Ability to manage multiple tasks and priorities in a dynamic field environment Strong IT skills and proficiency in Microsoft Office tools Knowledge of refrigeration and air conditioning systems, particularly chillers and heat pumps Understanding of control systems and communication protocols Trade qualification in Refrigeration & Air Conditioning or equivalent technical background Valid refrigerant handling certification (ARC or equivalent) Previous experience in a similar service or field engineering role preferred Experience with Turbocor compressors is highly desirable Education Requirements: Technical diploma or vocational qualification in refrigeration, HVAC, mechanical or electrical engineering Additional technical certifications or training in HVAC systems is a plus Proven ability to read and interpret technical manuals, schematics, and service documentation Experience in industrial or commercial HVAC service environments preferred Benefits: Competitive Salary Professional development opportunities State-of-the-art equipment and tools to support your work Working Conditions: Flexible working hours (between 06:00 – 17:00), 38 hours per week Frequent travel to customer sites and Geoclima office as required Field-based role with exposure to industrial environments Equal Opportunity Employer: Munters is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested to join? If you are interested in this opportunity, please submit your application as soon as possible. To help us place the right people in the right role, we believe in we follow a competence-based, structured interview process where your skills, knowledge and attributes relevant to Munters will be assessed. At Munters, you get the chance to influence and solve meaningful problems for society . We lead with an obsession for climate, with people in the core and sustainability as part of the DNA. Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment. At Munters, your journey is our journey — let's innovate for a brighter future together. A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value. That’s why DEI is the foundation of our long-term strategy. We are commited to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more. Research & Development Design Engineering & Science Production Purchasing & Sourcing Quality Supply Chain & Logistics Product Management Marketing Sales Service & Support Sustainability Communications Finance Human Resource IT Legal Project & Program Management Business Excellence