What are the responsibilities and job description for the Infrastructure Specialist position at Munters?
About Us
Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
In This Role You Will
All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
In This Role You Will
- Work as part of the IT Operations End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
- Provide expert level technical support of end user hardware, software, mobile devices, and peripherals
- Be responsible for timely ticket resolution and closure
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
- Execute pc refresh process including imaging, deployment, equipment returns and replacements.
- Execute the employee onboarding and off-boarding processes including imaging, deployment and account creation.
- Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
- Support the employee life cycle process including IT related onboarding and offboarding tasks.
- Accuracy: Attention to detail in dealing with numbers, words, and ideas.
- Information Organization: Finding ways to structure or classify multiple pieces of information.
- Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.
- Operations Analysis: Analyzing needs and product requirements to create a design.
- Active Learning: Working with new material or information to grasp its implications.
- Active Listening: Listening to what others are saying and asking questions as appropriate.
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Cooperation: Establishing and maintaining positive working relationships with those contacted in the course of work.
- Service Orientation: Actively looking for ways to help people.
- Deductive Reasoning: Applying general rules to specific problems to come up with logical answers. This involves deciding if an answer makes sense or provides a logical explanation for why a series of seemingly unrelated events occur together.
- Project management: planning, organizing and directing projects as directed, as well as monitoring progress and adjusting as needed.
- Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought.
- 5 years’ Desktop Support experience in a medium to large size organization
- MDM experience with Apple IOS platforms (MS Intune)
- SCCM
- AD adds, moves, changes
- Office 365 Administration
- Basic Vmware Administration
- Basic Windows Server Administration
- IT Security mindset
- Working knowledge or experience working within the ITIL framework
- Competitive Salary
- Comprehensive health, dental, and vision insurance plans
- Flexible work schedule
- Generous vacation and paid time off
- 401K retirement savings plan with employer matching
- Professional development opportunities, including tuition reimbursement, and conference attendance
- Company-sponsored social events and team-building activities
- State-of-the-art equipment and tools to support your work Equal Opportunity
All offers are contingent on a pre-employment drug test and background check, as applicable for the position.