What are the responsibilities and job description for the Small Engine Mechanic Customer Service Representative position at Munson Holding LLC?
Company Description
Munson Small Engine Repair and Sales, a division of Munson Holding LLC, is a growing service-based business specializing in the repair, maintenance, and sale of small engine equipment. We are committed to delivering reliable, high-quality service while building long-term customer relationships. As we expand, we are focused on improving operational efficiency, increasing sales, and strengthening our presence both locally and online.
We are seeking motivated individuals who are organized, customer-focused, and eager to contribute to a fast-paced, hands-on business environment.
Role Description
The Customer Service Representative (CSR) is a full-time, hybrid role based in Tallahassee, FL, with some remote flexibility. This position is central to daily operations and serves as the primary point of contact for customers while supporting the head mechanic and shop workflow.
Key responsibilities include managing customer interactions, coordinating service jobs, maintaining organized records, and actively contributing to sales growth through upselling, follow-ups, and promotional efforts.
The ideal candidate will combine strong administrative skills with a sales mindset, helping drive revenue while ensuring smooth shop operations.
Key Responsibilities
Serve as the primary point of contact for customers (in-person, phone, and online)
Schedule and coordinate repair jobs with the head mechanic
Maintain accurate service records, invoices, and customer databases
Provide estimates, explain services, and follow up on pending work
Upsell services, maintenance packages, and equipment when appropriate
Manage parts ordering, inventory tracking, and vendor communication
Support invoicing and payments using platforms such as Square
Assist in organizing daily shop operations and workflow prioritization
Promote the business through social media, online listings, and customer outreach
Utilize basic AI tools and digital platforms to streamline communication and marketing efforts
Qualifications
Strong customer service and communication skills
Proven ability to organize tasks and manage multiple priorities
Basic understanding of small engine equipment or willingness to learn
Sales-oriented mindset with the ability to upsell services and products
Proficiency with computers and digital tools (Microsoft Office Suite required)
Familiarity with AI tools, social media platforms, and online business tools is a strong plus
Experience with invoicing or POS systems (e.g., Square) preferred
High school diploma or equivalent required
Previous experience in customer service, office administration, or a service-based business is preferred
Preferred Traits
Self-starter with strong initiative
Detail-oriented and highly organized
Comfortable working in a startup or growing business environment
Strong interpersonal skills and ability to build customer relationships
Interest in small engines, tools, or mechanical services is a bonus
Why Join Us
Opportunity to grow with a developing business
Flexible hybrid work environment
Hands-on experience in operations, sales, and business development
Ability to directly impact company growth and customer experience
Munson Small Engine Repair and Sales, a division of Munson Holding LLC, is a growing service-based business specializing in the repair, maintenance, and sale of small engine equipment. We are committed to delivering reliable, high-quality service while building long-term customer relationships. As we expand, we are focused on improving operational efficiency, increasing sales, and strengthening our presence both locally and online.
We are seeking motivated individuals who are organized, customer-focused, and eager to contribute to a fast-paced, hands-on business environment.
Role Description
The Customer Service Representative (CSR) is a full-time, hybrid role based in Tallahassee, FL, with some remote flexibility. This position is central to daily operations and serves as the primary point of contact for customers while supporting the head mechanic and shop workflow.
Key responsibilities include managing customer interactions, coordinating service jobs, maintaining organized records, and actively contributing to sales growth through upselling, follow-ups, and promotional efforts.
The ideal candidate will combine strong administrative skills with a sales mindset, helping drive revenue while ensuring smooth shop operations.
Key Responsibilities
Serve as the primary point of contact for customers (in-person, phone, and online)
Schedule and coordinate repair jobs with the head mechanic
Maintain accurate service records, invoices, and customer databases
Provide estimates, explain services, and follow up on pending work
Upsell services, maintenance packages, and equipment when appropriate
Manage parts ordering, inventory tracking, and vendor communication
Support invoicing and payments using platforms such as Square
Assist in organizing daily shop operations and workflow prioritization
Promote the business through social media, online listings, and customer outreach
Utilize basic AI tools and digital platforms to streamline communication and marketing efforts
Qualifications
Strong customer service and communication skills
Proven ability to organize tasks and manage multiple priorities
Basic understanding of small engine equipment or willingness to learn
Sales-oriented mindset with the ability to upsell services and products
Proficiency with computers and digital tools (Microsoft Office Suite required)
Familiarity with AI tools, social media platforms, and online business tools is a strong plus
Experience with invoicing or POS systems (e.g., Square) preferred
High school diploma or equivalent required
Previous experience in customer service, office administration, or a service-based business is preferred
Preferred Traits
Self-starter with strong initiative
Detail-oriented and highly organized
Comfortable working in a startup or growing business environment
Strong interpersonal skills and ability to build customer relationships
Interest in small engines, tools, or mechanical services is a bonus
Why Join Us
Opportunity to grow with a developing business
Flexible hybrid work environment
Hands-on experience in operations, sales, and business development
Ability to directly impact company growth and customer experience