What are the responsibilities and job description for the Customer Service Representative – Austin position at Municipal Operations & Consulting, Inc.?
Job Description
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our dynamic team as a Customer Service Representative!
Responsibilities
– Handle incoming customer inquiries via phone and email.
– Provide accurate and timely information to customers regarding services
– Assist walk-in customers
– Resolve customer complaints or issues in a professional and efficient manner
– Collaborate with other departments to ensure customer satisfaction
– Take payments by phone and in person
– Maintain customer records and update information as needed
Qualifications
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Ability to analyze customer needs and provide appropriate solutions
– Previous customer service experience with a water utility company preferred
– Proficient in using computer systems and software applications
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously
– Positive attitude and ability to work effectively as part of a team
Benefits
– Full medical, dental, vision available after 60 days
– 401 (k) after 1 year of employment
– Paid holidays after 90 days
– Two weeks paid vacation after 1 year
TYPE
Full Time
LOCATION
Austin/Dripping Springs, Texas
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our dynamic team as a Customer Service Representative!
Responsibilities
– Handle incoming customer inquiries via phone and email.
– Provide accurate and timely information to customers regarding services
– Assist walk-in customers
– Resolve customer complaints or issues in a professional and efficient manner
– Collaborate with other departments to ensure customer satisfaction
– Take payments by phone and in person
– Maintain customer records and update information as needed
Qualifications
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Ability to analyze customer needs and provide appropriate solutions
– Previous customer service experience with a water utility company preferred
– Proficient in using computer systems and software applications
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously
– Positive attitude and ability to work effectively as part of a team
Benefits
– Full medical, dental, vision available after 60 days
– 401 (k) after 1 year of employment
– Paid holidays after 90 days
– Two weeks paid vacation after 1 year
TYPE
Full Time
LOCATION
Austin/Dripping Springs, Texas
