Customer Billing

Job Description

Municipal Operations & Consulting has a great opportunity for a Customer Billing Specialist who, under general supervision, will process and verify meter reads, investigate usage discrepancies, update customer billing data, and support customer service operations. This full-time position is based in Cypress, Texas, a suburb of Houston.

Responsibilities

Core Billing and Data Management

• Enter, verify, and update customer account information in billing and meter management systems.
• Process meter books, generate district scrub files, and identify missing or abnormal reads.
• Import, review, and reconcile daily meter re-reads, reads, and notes in the Customer Billing system.
• Cross-check and analyze data and usage trends for accuracy.
• Investigate and report on leaks, stuck or broken meters, swapped meters, misreads, and other field discrepancies.
• Maintain confidentiality and accuracy of all customer and company data.
• Perform rebills and credit adjustments for leaks, misreads, and pool fills.
• Follow established department checklists and Standard Operating Procedures (SOPs).
  
  

Customer Service and Communication

• Answer and direct customer calls; provide account information or escalate as needed.
• Respond promptly and professionally to customer emails and service requests.
• Support the call center during peak periods or emergencies.
• Schedule district communications, including inserts, buckslips, and letters.
• Demonstrate a team-oriented “Others First” attitude when supporting colleagues and customers.
  
  

Reporting and Documentation

• Prepare and maintain reports, spreadsheets, and usage summaries for management review.
• Create and update SOP documents and generate district reports as required.
• Electronically archive all completed work, service records, and closeout documents to company shared drives.
• Maintain organized digital and paper filing systems and calendars.
• Ensure compliance with company policies and confidentiality standards.
  
  

Smart Meter and Field Coordination

• Provide Beacon/Smart Meter support, including investigation of endpoint tampers and performance issues.
• Track meter accuracy and manage meter change-out tasks.
• Create and manage daily tasks, input completed reads, and clear meter notes.
• Create new tasks as needed based on meter notes or skip-reason codes.
  
  

Teamwork and Cross-Training

• Maintain productivity in a time-sensitive, fast-paced environment.
• Participate in department team-building exercises and cross-training to support other office responsibilities.
• Support other departments with administrative tasks as needed.
• Maintain a clean and organized workspace.
• Attend the full week of onboarding and any required training sessions.
  
  

Skills And Qualifications

• Strong organizational skills and attention to detail.
• Proficiency in Excel, Starnik, and Adjutant (training provided).
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work both independently and collaboratively.
• Demonstrates a team-oriented “Others First” attitude.
• Able to remain composed and efficient under pressure.
  
  

Additional Requirements

• Full-time position: 7:45 AM – 5:00 PM, Monday through Friday.
• Must be available to work in-office during emergency response hours (extreme weather or emergency events).
• Insurance and benefits included.
  
  

TYPE

Full Time

LOCATION

Cypress, Texas