Enterprise Risk Management Operations Specialist

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The ERM Operations Specialist provides operational and administrative support to the Enterprise Risk Management (ERM) function. This role is responsible for accurate data entry, maintenance of ERM repositories, and day‑to‑day support of ERM tools and processes. The position supports the effectiveness of the ERM program by ensuring information is organized, complete, and maintained in accordance with established standards.

This is an entry‑level role that does not require prior risk management experience and is ideal for an individual who is detail‑oriented, organized, and comfortable working with systems, data, and documentation..

Responsibilities:

Specific duties include, but are not limited to, the following:

• Perform routine and recurring data entry in support of ERM activities, ensuring accuracy and completeness.
• Maintain and organize the ERM document repository, including files, templates, and supporting documentation.
• Support the administration and upkeep of ERM tracking tools, including Smartsheets, spreadsheets, and internal systems.
• Assist with updates to risk registers, assessments, and supporting materials as directed by ERM leadership.
• Conduct quality checks to identify missing, incomplete, or inconsistent information and escalate issues as needed.
• Ensure documentation follows established naming conventions, version control, and retention standards.
• Coordinate with internal stakeholders to collect and track required ERM information.
• Assist with preparation of basic reports, summaries, and status updates using Microsoft Office tools.
• Support periodic ERM cycles and initiatives through administrative and operational tasks.
• Maintain confidentiality of sensitive and non‑public information.
• Perform other related duties as requested and special projects as assigned.

Requirements:

• High school diploma or equivalent required
• Previous experience in an administrative, operations, coordinator, or data‑entry role preferred.
• Strong attention to detail with the ability to work accurately in a process‑driven environment.
• Proficiency in Microsoft Office products, particularly Excel, Word, and Outlook.
• Experience with Smartsheets or similar workflow/tracking tools preferred.
• Well‑organized with strong time‑management skills.
• Ability to follow established procedures and documentation standards.
• Strong written and verbal communication skills.
• Technologically proficient and comfortable working with multiple systems.

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.