Consumer Loan Processor

Overview: 

The consumer loan processor will assist members through all aspects of the loan application lifecycle, including obtaining missing information, identify cross-sell opportunities for pre-approved credit products in addition to Gap, Mechanical breakdown protection and Debt protection.

Complete the processing and funding of all approved consumer loans including document verification, booking and loan disbursements and ensure tracking of all incoming and outgoing correspondence. Ensure adherence to laws, regulations, procedures and established service level agreements or timeframes.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Review credit applications for completeness and verify accuracy of application information by contacting loan applicants by phone, email or web message
• Assist members by providing information and answering questions about the Credit Union, loan guidelines, eligibility requirements and loan rates.
• Communicate effectively with prospective and existing members in a positive and professional manner.
• Process all funding requests within established service levels
• Verify all stipulations and tasks have been completed and/or present
• Obtain credit reports on loan applicants
• Verify all loan documents including borrower(s), loan amount, interest rate, payment, due date, disbursements and payoff information
• Process, print and send out checks as needed with required statements, payoffs or other documents as needed
• Troubleshoot errors in funding to ensure completion of loan  
• Calculate, analyze & verify all income types and documentation – employer paid, self-employed, investment & rental income, tax returns and pay stubs
• Verify documents meeting outstanding loan stipulations, prepare loan documents and obtain member signatures and supporting documentation 
• Answer inbound phone inquiries from branch, frontline personnel and members regarding loan status, outstanding stipulations, etc to ensure proper disbursement
• Maintain all processing system queues within established timeframes and service level agreements
• Interact with third parties as part of the loan process including car dealerships, insurance companies and vendors
• Assist other units with verification of member information and/or closing documents
• Advise management of any unusual loan problems on a daily basis
• Respond to workflow of internal inquiries
• Reconcile pending loans daily and follow-up with members regarding status
• Cross-sell MCU products and services
• Perform other duties as required

Requirements:

• Some college preferred.  
• Complete special projects as assigned by management
• One to three years related experience
• Possess excellent organizational ability
• Proficiency in Microsoft for Windows Application
• Overtime as required

Competencies: 

•  Excellent communication and interpersonal skills. 
• Ability to work independently 
• Self-starter. High attention to detail.

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer contribution

Flexible paid time off

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.