What are the responsibilities and job description for the Technology Support Specialist Level 1 position at MUNDELEIN HIGH SCHOOL?
Basic Responsibility: To maintain a high level of customer satisfaction by providing unsurpassed help desk and desktop support. Maintain all end-user devices and related equipment in such a condition of operating excellence that maximum use may be made of it at all times for both learning and productivity.
Qualifications:
1. Excellent customer service skills and ability to communicate effectively with all users
2. Ability to prioritize and manage multiple tasks
3. Must be able to demonstrate a strong understanding and working knowledge of computer hardware fundamentals, including desktops, notebooks, mobile devices, projectors, printers and other peripherals
4. Must have excellent troubleshooting and analytical skills, specifically with Microsoft desktop operating systems as well as application suites such as Office and Adobe suites
5. Experience, troubleshooting and analytical skills with antivirus, wireless and desktop imaging products
6. Experience with interactive white board technology desirable
7. Ability to work independently with limited direction
8. Ability to work flexible schedule if needed
9. Such alternatives to the above qualifications as the Board of Education may find appropriate
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $50,000 - $55,000