What are the responsibilities and job description for the Quality Manager- OH position at Mum Industries Inc?
Become a success story within our Quality Dept!
RESPONSIBILITIES/DUTIES
Provide leadership and direction to the Quality department where applicable.
Support and strengthen the MUM Quality Management system and associated procedures and processes.
Manage the site’s ISO 9001 certification including internal and external audits.
Support supplier development and improvement initiatives in partnership with Purchasing.
Address customer quality concerns quickly and effectively.
Manage the site’s inspection program ensuring it meets the need of the business
Strategy and Development
Support the implementation of best practices within the quality department including vision, strategy, policies, processes, and procedures
Contribute to new business initiatives and projects by addressing quality related topics.
Foster a continual improvement mindset within the department.
Ensure a safe working environment within the department and correct unsafe behaviors when needed
Task Management
Facilitate the creation and implementation of procedures and processes necessary to Quality Management System.
Manage the review and maintenance of procedures and processes on a regular basis to ensure that they meet the current needs of the company.
Respond to customer complaints and take action to identify, contain and correct issues. Lead others through root cause analysis tasks as needed.
Establish where necessary, and continually maintain quality documentation and ensure proper communication of changes.
Train applicable personnel in all aspects of the quality system and application of procedures.
Ensure continuation of internal process audits of the Quality Management System and act as lead auditor.
Report against agreed quality metrics on a weekly basis and establish new or modify existing metrics to meet the needs of the business.
Regularly communicate with other departments and establish action plans for improving quality.
Attend plant communication walks and report quality related issues as needed.
Facilitate Management Review and Risk and Opportunity meetings as required by the Quality Management System.
Actively participate in continuous improvement initiatives and facilitate periodic review meetings
Undertake continuous training and development.
People Management (Where direct reports are present)
Manage, coach, and develop a high performing team that regularly meets agreed goals and objectives.
Ensure adequate resources are available to fulfill the goals of the department and recommend changes when needed.
Promote high standards through personal example and ensure each team member understands the requirements.
Ensure that quality personnel are adequately trained to perform their tasks safely and efficiently and maintain records of training.
Deliver annual performance reviews.
Relationship Management
Engage and work collaboratively with coworkers at all levels, customers and suppliers.
Develop and maintain strong relationships with stakeholders.
Collaborate with the management team sharing ideas for improvement and helping drive the business to achieve targets and goals.
KNOWLEDGE
English Language – Knowledge of the meaning and spelling of words, rules of composition and grammar.
Production and Processing – Knowledge of raw materials, production processes, quality control methods necessary for ensuring high quality products.
Industrial Terminology – Knowledge of engineering terms and standards as well as geometric dimensioning and tolerancing.
Blueprint Reading – Ability to read and interpret engineering drawings.
Instruments & Measurements – Knowledge of measurement tools, gauges, and equipment, and how to properly apply them in inspection activities.
Industrial Environment – Experience working in an industrial atmosphere and knowledge in the proper use of personal protective equipment and safe working practices.
Quality Management Systems – Working knowledge of the ISO9001 standard and it’s application.
QUALIFICATIONS:
Experience with ISO 9001 is preferred
Six Sigma/Lean Manufacturing skills
Advanced knowledge of Microsoft Office programs
Advanced knowledge of MUM internal systems
Strong mathematics skills
Strong critical thinking skills
Strong communication skills
Ability to multitask and prioritize work
Have a continual improvement mindset
We are always looking for driven, talented people to join our team.
Founded in 1996, MUM Industries, Inc. is the parent company to a diverse group of industrial product manufacturers: Integra Enclosures, EMF MFG, and StrongBox. With seven locations across the globe, MUM Industries provides the products and services how our customers need it, where they need it and when they need it.
We believe in empowering and nourishing our employees with the tools, skills, and knowledge needed to grow and succeed. We are committed to meeting and exceeding our customer’s expectations by providing world-class products and service through continuous improvement and innovation.
When you join MUM Industries, you join a family devoted to achieving the highest standards of success together. We support the development and empowerment of our employees through an environment fostering open communication, integrity, and respect. Our collaborative and rewarding atmosphere gives us the opportunity to work with and continuously learn from our intelligent, skilled colleagues.