Human Services Investigator

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

This recruitment will close when 150 applications has been received or when the above closing date has been reached, whichever comes first.

Overview:

THIS WORK MATTERS!

The Division is required by law to investigate allegations of abuse/neglect to adults served in IDDSD, process DAN (Death, Abuse, and Neglect) referrals, and ensure actions are taken regarding the health and safety of all individuals served.

This position serves as the designee of the State of Oregon's DHS by conducting abuse/neglect investigations for adult individuals with developmental disabilities and writing comprehensive and justifiable investigative reports within a 55-day time frame, according to statute.

The job function for this position is to receive, review, and assess reports related to death, abuse, or neglect for all individuals enrolled with DDSD. This position documents justifiable screening decisions and determinations if the event meets criteria for investigation. This position assigns appropriate recommended actions and follow-up to division staff, contract agencies, and community partners to ensure the health and safety of those enrolled. ‌ Additional primary job function for this position includes completing thorough, complex field investigations when the referral meets criteria of abuse/neglect, as defined by Oregon Administrative Rules. This position ensures law enforcement involvement as appropriate, and completes justifiable, comprehensive written reports, which may be used in a hearing and/or in conjunction with criminal charges when a law enforcement investigation is conducted

As the Human Services Investigator, other duties will include:

• Conduct thorough and frequent, complex death reviews and investigations regarding allegations of abuse and/or neglect of adult individuals served by IDDSD.

• Identify legal issues, determine jurisdiction, and plan the scope, timing, and direction of the investigative inquiry

• Confer with law enforcement or regulatory jurisdictions to identify additional evidence or information needed to coordinate the investigation

• Conduct in-depth interviews with the community, victim, accused person, and witnesses. This may include taking photographs related to the investigation

• Collect, compile, and analyze information and data in order to conclude that may be used in a hearing

• Prepare comprehensive and justifiable reports that include witness statements, evidence, and exhibits, summary and conclusion-based review of all records

• Assess the need for protective services; determine and assign the appropriate recommended action needed or opens the concern for investigation

• Assign division staff to take appropriate action in order to ensure health and safety of the client. Initiates relocation of alleged victim in need for safety

An ideal candidate will demonstrate:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities

• Knowledge of the principles, methods, and laws of investigations

• Knowledge of systems and services for people impacted by intellectual and/or developmental disabilities

• Ability to work with a team to achieve good outcomes

• Ability to successfully complete duties and assignments that are complex and difficult

• Ability to remain calm and effective in stressful situations involving people demonstrating anxious, angry and/or uncooperative behavior

• Ability to prepare comprehensive written reports

• Comfort with frequent and significant change

Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Education/Training:

• Bachelor’s degree from an accredited college or university with major course work in social work, psychology/sociology, criminal justice, or a related field. And two years of human services, law enforcement, or investigative experience.

• An associate’s degree in human science, social science, behavioral science, or criminal science and four years of human services, law enforcement , or investigative experience.

• Strong writing skills - a written assessment will be taken in the form of a mock investigative report if you are a top candidate after interview

• Diversity and Equity: Ability to promote a culture of respect, inclusiveness, and appreciation of diversity perspectives, backgrounds, and values

• Must pass a criminal background check

Experience/Certification:

Other:

• Completion of Core Competency Investigator Training (within six months of hire)

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED:

‌ Application Packet: You must submit all requested items below. Failure to do so will be deemed ‌an incomplete application.

1. Attach a Resume demonstrating you meet minimum qualifications; AND

2. Attach a Cover Letter addressing the following:

• Demonstrate your experience working with diverse, vulnerable populations; and

• How do you meet the qualifications for this position; ‌

• Why you are interested in the position

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. -

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete on Workday. Before you apply, please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).

  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the “Submit” button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Details

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. . The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak, 209 SW 4th Ave, Portland Oregon 97209

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Email:

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile: