Senior Membership Manager

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC’s 600,000 square feet of recreational possibilities.

Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.

The Role

The Multnomah Athletic Club (MAC) is on the hunt for a Senior Membership Manager to join our Membership Team. This leader will serve as the strategic and operational leader of the Club's Membership function, driving membership growth, engagement, governance excellence, and member satisfaction. This role partners closely with Club leadership, committees, and cross-functional teams to deliver an exceptional member experience throughout the entire membership lifecycle, from acquisition and onboarding through long-term engagement and retention.

As a highly visible leader, you'll oversee membership strategy, operations, admissions, analytics, and member experience initiatives while leading a talented team dedicated to supporting the Club's long-term success. The ideal candidate combines strategic thinking, operational expertise, strong leadership skills, and a deep appreciation for private club culture and member-centered service.

What You'll Do

Lead Membership Strategy & Lifecycle Management

• Develop and execute strategies that strengthen member acquisition, onboarding, engagement, retention, and overall membership health.
• Partner with Club leadership and committees to advance long-range membership goals and strategic initiatives.
• Oversee membership pathways, admissions processes, waitlist management, and membership transitions.
• Analyze member engagement, satisfaction, and retention trends to identify opportunities for growth and improvement.
• Monitor industry trends and best practices to continually enhance membership programs and services.
  
  

Drive Governance & Committee Support

• Serve as the primary staff liaison to the Membership and Diversity Admissions Committees.
• Prepare agendas, reports, application reviews, policy analyses, and supporting documentation for committee meetings.
• Interpret and apply Club bylaws, rules, and membership policies with consistency and sound judgment.
• Present recommendations, analyses, and policy matters to committees and Board leadership.
  
  

Lead and Develop a High-Performing Team

• Supervise and develop a team supporting member experience, admissions, operations, and analytics.
• Provide coaching, mentorship, performance management, and professional development opportunities.
• Manage staffing plans, workloads, scheduling, budgets, and departmental priorities.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  
  

Oversee Membership Analytics & Reporting

• Ensure the integrity, confidentiality, and accuracy of membership data and records.
• Develop and monitor key membership performance metrics and dashboards.
• Produce reports, presentations, and trend analyses for leadership, committees, and the Board of Trustees.
• Translate data into actionable insights that improve engagement, retention, and operational performance.
  
  

Champion Member Experience

• Ensure a seamless and exceptional member experience across all stages of the membership journey.
• Resolve complex and sensitive member matters with professionalism, discretion, and sound judgment.
• Partner with Communications to ensure membership-related messaging is accurate, effective, and member-focused.
• Enhance onboarding programs and engagement initiatives that strengthen member connection and loyalty.
  
  

Support Financial & Operational Excellence

• Assist with annual budgeting, forecasting, and monitoring of membership-related revenue and expenses.
• Oversee initiation fee reconciliation and related financial processes.
• Evaluate and improve membership systems, workflows, reporting capabilities, and operational practices.
• Partner with Technology and other departments to leverage automation, AI, and emerging technologies to improve efficiency and member engagement.
  
  

What You'll Bring

Required Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Seven (7) or more years of progressive experience in membership, member services, customer experience, hospitality, or a related field.
• At least three (3) years of leadership experience managing teams and business operations.
• Experience developing and executing membership lifecycle strategies, including acquisition, onboarding, engagement, and retention initiatives.
• Experience working with committees, boards, or governance groups.
• Demonstrated ability to balance member service excellence, operational priorities, and organizational objectives.
  
  

Preferred Qualifications

• Experience within a private club, hospitality, association, or member-based organization.
• Knowledge of private club governance, committee structures, member relations, and admissions processes.
  
  

Knowledge, Skills & Abilities

• Strategic thinker with the ability to turn organizational goals into measurable results.
• Strong leadership skills, including coaching, team development, performance management, and succession planning.
• Excellent verbal and written communication skills with the ability to present effectively to senior leaders, committees, and boards.
• Strong analytical and problem-solving abilities with experience using data to drive decisions.
• Proficiency with CRM systems, membership management platforms, Microsoft Office Suite, and related business technologies.
• Outstanding customer service skills and ability to handle sensitive situations with professionalism and discretion.
• Ability to maintain confidentiality and exercise sound judgment when working with member and governance information.
  
  

Additional Requirements

• Availability to work evenings, weekends, and other non-traditional hours to support committee meetings, board meetings, member events, and operational needs.
• Ability to work on-site regularly as this is not a hybrid position.
• Ability to meet the physical requirements of the role, including extended periods of sitting, standing, walking, and occasional lifting of up to 25 pounds.
  
  

What You'll Gain

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match.
• Well-being: Access our Employee Assistance Program (EAP) for free.
• Perks: Enjoy discounts on club services and meals.
  
  

Join us in shaping an exceptional membership experience while helping advance the long-term success and vitality of one of Portland's premier private clubs. Apply today!

The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.