IoT Networking Communication Specialist

The IoT Specialist provides advanced technical support for industrial IoT-enabled, network-based services. This role serves as a key technical resource for internal teams and external clients, supporting electronic, programming, operational, and digital connectivity solutions. The position bridges IoT technologies, supporting current systems while enabling future digital initiatives.

This role requires flexibility to accommodate internal and external customer schedules. As required, you must be willing to work outside regular business hours of 8am-5pm Monday - Friday, including some weekends. This position will travel up to 75% of the time, including international travel to Europe. Travel to customer locations is expected, as needed, to assist with troubleshooting machine IoT-related issues.

Essential Duties and Responsibilities include the following:

1. Diagnosing and resolving IoT-related issues
2. Provide technical leadership for IoT solutions, ensuring compliance with data security, network, and privacy requirements.
3. Support the promotion and customer development of the Multivac IoT platform and all development and deployment of connected systems, cloud-based tools, and remote service capabilities.
4. Support installation, configuration, commissioning, of IoT sensors, and connected devices
5. Collaborate cross-functionally and internationally on quality, cybersecurity, and system optimization initiatives
6. Develop and maintain technical documentation, control simulators, calibration tools, and digital service materials
7. Develop and maintain technical reference material for technical training and customer education
8. Regularly travel to customer sites to participate in training and assessment of customer applications
9. Monitor emerging technologies and evaluate new service product offerings
10. Actively pursue customers with MGuard capable equipment and promote all digital services benefits. 
11. Perform other tasks as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Education/Experience: 

An associate’s degree in related engineering, controls, IT, or a related technical field and 3 years of experience with IoT technologies are required; or equivalent combination of education and experience. Proficiency with Allen-Bradley, Siemens, or Beckhoff platforms is preferred.  Basic knowledge of industrial controls, servos drive, motor, sensors, network and wireless technologies, communicative integrated circuits, cloud and remote management tools, and IoT security solutions are required. Familiarity with domain-specific regulations, and data privacy compliance related to internal and third-party systems is preferred.

Language Ability:
Strong ability to read and interpret technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and communicate technical information, concepts, and principles to various audiences.

Math Ability:

Ability to apply standard mathematical principles to calculate totals, percentages, and statistical probability.   

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret general technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Computer Skills:

Proficiency in Microsoft Office suite required.

Certificates and Licenses:
Current valid driver's license and the ability to obtain a passport for travel as required by position.

Knowledge Requirements:

Sensors:

The NCS must possess/acquire and maintain comprehensive knowledge of devices that can sense, act, compute, and communicate with the IoT network. This includes sensors that can detect position, voltage, current, pressure, flow, acoustics (sound waves), humidity, light and temperature, and machine vision.

Communicative integrated circuits:

Communicative integrated circuits that sense and connect data should be an area of understanding focusing on integrated circuits, low-power technologies, and embedded systems.

Communication gateways:

The NCS must have a working knowledge of network/wireless technologies, including but not limited to TCPIP, Wi-Fi, Bluetooth, Zigbee, LTE, WiMAX, Nearfield, or Bluetooth Low Energy (BLE). The NCS must understand these technologies and be ready to administer protocols and networks that work with small packets and constrained protocols such as CoAP.

Cloud management:

The NCS should be proficient with "Extract, Transform, Load" (ETL) and batch parallel-processing technologies from the Hadoop stack. Should understand working with unstructured data and storage such as HDFS and Cassandra, complex event-processing using tools such as Apache Spark, machine learning for cognitive computing (self-learning, pattern recognition, and processing that mimics human thinking), and data visualization that can identify data patterns and structure. Familiarity with IoT-specific cloud infrastructure such as AWS IoT Core, Microsoft Azure IoT Hub, or ThingSpeak

IoT security solutions:

The NCS should have a thorough knowledge of and be able to administer security measures and controls to IoT devices and the data they process, focusing on end-to-end security, including the ability to perform reliable testing. Knowledge of device authentication, data encryption, network segmentation (like VLANs), and compliance framework

Domain knowledge:

The NCS must have or be able to acquire in-depth knowledge of the MULTIVAC and third-party domains that will be used to store, process, and communicate MULTIVAC and customer data. The NCS must maintain complete knowledge and understanding of regulations with which they must comply regarding security and privacy issues.