Customer Service Specialist

Position Summary

The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on-time delivery, and a high level of customer satisfaction.

Key Responsibilities

Customer Support

• Serve as the day-to-day contact for assigned customer accounts
• Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution
• Follow up on discrepancies, shortages, schedule changes, and service-related issues
• Escalate critical issues appropriately and keep internal stakeholders informed
• Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction

Order Management

• Enter and maintain orders, releases, purchase orders, and related data in the ERP system
• Review releases and shipment requirements to confirm what must ship and when
• Update order information as needed to keep system records accurate

Coordination with Sales and Operations

• Work with sales, operations, and other internal teams to support customer requirements
• Coordinate with operations to provide updates on delivery, quality, and order progress
• Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentation
• Audit shipments to confirm compliance with customer requirements
• Support expedited shipments, drop shipments, and other urgent customer needs when required

Administrative and Team Support

• Run reports and track account or order status as needed
• Assist as backup support for coworkers when coverage is needed
• Perform other related duties as assigned

Qualifications

• 1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribution
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience
• Experience working with ERP systems and Microsoft Office tools
• Strong communication, organization, and follow-through skills
• Detail-oriented and able to manage multiple priorities in a fast-paced environment
• Ability to work effectively with customers, sales, operations, and plant teams

Preferred Skills/Attributes

• Customer-first mindset
• Strong problem-solving and follow-up skills
• Ability to prioritize urgent delivery and service issues
• Comfort working across departments
• Accurate data entry and documentation habits
• Professional written and verbal communication

Compensation and Benefits

Job Type: Full-time, Exempt, Benefit Eligible

Projected Salary: $55-60K

Benefit Offerings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Development.

*Benefit eligibility subject to company policy and benefit summary plan description

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.