What are the responsibilities and job description for the Service Technician (Field) position at Multisource Mfg?
Role and Responsibilities
The field service technician is required to travel to customer locations for installations, training, service, and trouble shooting of Forpak equipment. When travel is not required the field service tech will be required to assemble and wire equipment during construction in house.
Field work includes:
Managing on-site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determine proper solutions
Producing timely and detailed service reports
Understanding customer requirements and make appropriate recommendations/briefings
Cooperation with technical team to share information across the organization
Following all company’s filed procedures and protocols
Operating vehicle in a safe manner
Construction in house includes:
Mechanical equipment assembly from blueprints
Electrical assembly of panels, motors, valves, HMI, servos from blueprints
Equipment start up, trouble shooting, and functionality testing
Electrical and mechanical R&D
Product testing
Qualifications and Education Requirements
Proven field service experience
Dedication to providng exceptional customer service
Ability to drive a rental vehicle
Ability to travel both domestically and internationally
Able to speak and read English
Must be willing to work in field for extended periods
Preferred Skills
Ability to work flexible shifts and to adapt to changing work schedules
High level of experience with machine building and mechanical assembly techniques
Proficient in Microsoft Office suite
Ability to troubleshoot, test, repair and service technical equipment with mobile tools/meters
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