Supply Chain Operations Specialist

POSITION SUMMARY

The Supply Chain Operations Specialist manages the daily execution of customer orders, inventory transactions, and third-party fulfillment activity, serving as the operational link between Sales, Finance, Customer Support, our 3PL partners, and Supply Chain.

The ideal candidate thrives in a fast-paced, high-growth environment, moves fluidly across multiple business systems, and takes full ownership of operational accuracy. Success requires strong organizational skills, sharp attention to detail, sound judgment under pressure, and a genuine drive to improve how work gets done.

PRIMARY RESPONSIBILITIES

Order Management (~60%)

·        Review new customer orders submitted through HubSpot and ensure clean integration into NetSuite.

·        Validate product availability and coordinate inventory allocation.

·        Partner with Finance to ensure accurate billing and order information.

·        Create and manage customer orders within Bolt OMS.

·        Coordinate with 3PL and other fulfillment partners on timely picking, packing, and shipment.

·        Monitor order status from receipt through delivery.

·        Investigate and resolve order exceptions, system errors, and fulfillment discrepancies.

·        Communicate proactively with internal stakeholders on order status and customer commitments.

Inventory Management (~40%)

·        Process inbound receipts and outbound inventory transactions.

·        Maintain inventory accuracy across NetSuite, OMS, and warehouse systems.

·        Perform inventory reconciliations and investigate discrepancies.

·        Participate in cycle counts, physical inventories, and routine audits.

·        Ensure all inventory movements are accurately documented.

CROSS-FUNCTIONAL COLLABORATION

This role partners closely with Sales, Finance, Customer Support, Engineering, third-party logistics providers, and vendors/suppliers to ensure operational excellence throughout the order fulfillment process.

SYSTEMS YOU'LL USE

HubSpot CRM • NetSuite ERP • Bolt OMS • Microsoft Excel • Microsoft Teams • Third-Party Logistics Portals

Experience with similar ERP, OMS, or WMS platforms is highly transferable.

QUALIFICATIONS

Required

·        2–5 years of experience in Supply Chain, Operations, Order Management, Inventory Control, or Logistics.

·        Experience working within ERP, OMS, or WMS systems.

·        Strong organizational and time management skills.

·        Exceptional attention to detail.

·        Excellent communication and problem-solving abilities.

·        Intermediate Microsoft Excel skills.

Preferred

·        Experience with NetSuite, HubSpot, or Bolt OMS.

·        Experience working with third-party logistics providers (3PLs).

·        Inventory management or cycle count experience.

·        Experience supporting technology, manufacturing, or distribution operations.

WHAT SUCCESS LOOKS LIKE

Within the first 90 days, this person will:

·        Confidently manage customer orders across multiple business systems.

·        Maintain accurate inventory records and support reconciliation efforts.

·        Build strong working relationships with internal teams and fulfillment partners.

·        Resolve operational issues proactively while maintaining a high level of customer service.

·        Identify opportunities to improve efficiency and reduce manual work.

WHAT WE'RE LOOKING FOR

Someone who enjoys bringing order to complexity: naturally organized, takes pride in operational accuracy, and solves problems before they become customer issues. Comfortable working across multiple systems, communicating with cross-functional teams, and always looking for ways to improve how work gets done.