What are the responsibilities and job description for the Mortgage Servicing Specialist position at MULTIPLI FEDERAL CREDIT UNION?
Role: Provide servicing for all aspects of mortgage lending including ACH requests, payoff requests, processing mortgage payoffs (including wire payoffs), insurance claims, updating homeowners insurance, paying taxes and insurance, verification of partial mortgage releases of property. Assist with quality control pre-close and post-close reviews. Specialized areas will include: Insurance, Taxes, and FICS (Financial Industry Computer Systems).
Essential Functions & Responsibilities:
- Process all mortgage servicing requests including payments, payoffs, insurance claims, insurance updates, payment of taxes and insurance, and deed of release
- Assist members with all servicing related questions, both in person and by responding to phone call and voicemail requests.
- Assist with annual payment of taxes and insurance on all escrowed mortgage loans.
- Complete and submit daily reports.
- Maintain thorough knowledge of all products, services and procedures
- Perform other job-related duties as assigned.
Performance Measurements:
1. Smooth, accurate and timely service to members and third parties.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Qualifications:Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: (1) Associate's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Interpersonal Skills Work involves extensive personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have good communication skills and a proactive approach to problem solving.
Physical Requirements:
Work Environment: Position is not eligible to work remotely during business hours per approval from supervisor.
Multipli Credit Union is a participant in E-Verify, which allows verification of eligibility for employment in the United States for all applicants.
Salary : $18 - $28