FINANCIAL SERVICES OFFICER

A Financial Services Officer builds strong member relationships by assessing financial needs, recommending appropriate loan and deposit products, opening accounts, and delivering exceptional service to support members' financial well-being. The role is responsible for underwriting and processing consumer loans, resolving account-related issues, promoting credit union services, ensuring compliance with policies and regulations, and contributing to branch growth and production goals.

Role:

• To promote a positive service relationship and improve account engagement with members and nonmembers by identifying loan products and account services that best fits their needs.

Essential Functions & Responsibilities:

• Takes member loan applications and underwrites according to loan policy and procedure. Follow up with member applications and inquiries. Process the approved loans and set up date to close the loan and make disbursements.
• Opens new accounts, CDs, IRAs and other credit union products. Explains services to current and potential members to generate additional business and to promote positive public relations. Analyzes potential opportunities to promote additional products and financial services.
• Resolves account-related questions and concerns with members and nonmembers
• Evaluates all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommends changes to manager. May assist with ITM and Vault Replenishments and Balancing.
• Performs other job related duties as assigned.

Performance Measurements:

1. Identify opportunities to cross sell products and services for the betterment of members and nonmembers financial well being.
2. Maintain a working knowledge of the credit union's standards and governmental regulations.
3. Provide informed, professional and accurate service and support to all members and nonmembers.
4. Keep management informed regarding key operating issues affecting the branch.
5. Contribute to the department production goals for loans, loan products, accounts, and account products.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Qualifications

Knowledge and Skills:

• Experience:    Three years to five years of similar or related experience.
• Education:    A high school education or GED.
• Interpersonal Skills:    Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills:    Must have good communication skills. Able to operate a 10-key calculator, and computer keyboard.
• Physical Requirements:    
• Work Environment:    No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.

Knowledge and Skills:

• Experience:    Three years to five years of similar or related experience.
• Education:    A high school education or GED.
• Interpersonal Skills:    Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills:    Must have good communication skills. Able to operate a 10-key calculator, and computer keyboard.
• Physical Requirements:    
• Work Environment:    No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.

Salary : $22 - $34