What are the responsibilities and job description for the Customer Quality Liaison position at Multimatic?
- Provide liaison service between customer and company to serve as first point of contact.
- Identify, track and resolve customer quality concerns.
- Establish and maintain effective work relationships with the customer.
- Determine and execute effective rework methods and aid in root cause analysis.
- GD&T – Must be able to read, interpret and understand blue prints.
- Production Process – Should have a general knowledge of several production processes and how parts are produced and how characteristics impact downstream customers.
- Understand non-conforming materials (use inventory management).
- Sort through non-conforming material as necessary to aid in disposition.
- Assist with running any extra testing required as part of validation process after quarantine.
- Problem solves (work with operations on shift to determine root cause of material on hold and make the appropriate changes to limit the amount of material placed on hold).
- Assist with or answer 8D assignments on customer rejects.
- Ability to generate new form/work instructions/checksheets.
- Assist the Quality Manager and Quality Engineer as assigned and with PPAP’s.
- Support and fill in for Quality Technicians and Weld Analyst positions when needed
- Must have the ability to make quality decisions on production parts when necessary.
- Assist with organization and set up of outside sort or rework activities (Vendor)
To learn more about Multimatic, check out our youtube channel -
https://www.youtube.com/watch?v=psOjJIh3t90
If you are interested in this position, apply by sending us your cover letter and resume.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.
As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.
