What are the responsibilities and job description for the Patient Care Coordinator - Hildale, UT (In Person Only) position at MultiGen Health & Wellness?
IN PERSON ONLY - This is NOT a remote or work-from-home position. You must work on-site at our office in Hildale, Utah (760 N Pinion St).
Our providers are licensed across 20 states and see patients entirely by telemedicine. The care itself is the easy part. What makes or breaks a patient's experience is everything around it: how fast they get scheduled, whether their labs are where they should be, and whether someone answers when they have a question about a refill or a charge. That is this job.
We are hiring a Patient Care Coordinator to own the non-clinical patient experience end to end, so our clinicians can stay clinical.
About Us
MultiGen Health & Wellness is a telemedicine hormone therapy and human optimization practice serving men and women nationwide. We coordinate lab work, hormone and vitamin protocols, and ongoing follow-up through a licensed provider network, supported by physical locations in Spanish Fork, Utah and Colorado City, Arizona. We are a small, fast-moving team, and the person in this seat will have real ownership from week one.
What Success Looks Like
Twelve months in, you know our patients by name, scheduling runs without gaps, labs and records are clean and current in the EHR, and billing questions get resolved the same day instead of turning into cancellations. Providers trust that anything you hand them is ready to act on.
What You'll Own
Intake and scheduling - onboard new patients, collect and verify intake paperwork, and book telemedicine visits across multiple provider calendars and time zones.
Labs and records - place and track lab orders, follow up on pending results, and keep patient charts accurate and current in our EHR (Practice Better).
Patient support - serve as the first point of contact by phone, text, and email for questions about visits, protocols, refills, and shipments, and route clinical questions to the right provider quickly.
Retention and follow-up - run proactive outreach for follow-up visits, lab recheck windows, and lapsed patients so people stay on protocol.
Billing and payments - handle invoicing, subscription and payment issues, failed charges, and refund requests, and explain cash-pay pricing clearly.
Compliance - protect patient privacy and follow HIPAA requirements in every channel we use.
What We're Looking For
Required:
2 years in a patient-facing healthcare role - care coordination, front office, medical assistant, patient services, or similar.
Experience working in an EHR or practice management system.
Working knowledge of HIPAA and comfort handling protected health information.
Strong written and verbal communication; you can explain a lab timeline or a billing charge clearly and kindly.
Highly organized and self-directed - this is an in-office role in Hildale, Utah with a lot of moving parts and no one looking over your shoulder.
Able to work on-site at our office in Hildale, Utah. No remote or work-from-home option.
Authorized to work in the United States and available during Mountain Time business hours.
Preferred:
Experience with Practice Better, or a comparable telehealth or direct-to-consumer health platform.
Familiarity with hormone therapy, TRT, HRT, medical weight loss, or med spa services.
Experience with lab portals such as Labcorp or Quest Diagnostics.
Experience with subscription or cash-pay billing platforms.
Conversational Spanish.
How to Apply
Apply through this posting with your resume. In a short note, tell us about a time you fixed something for a patient that nobody asked you to fix.
MultiGen Health & Wellness is an equal opportunity employer. We consider all qualified applicants without regard to any characteristic protected by applicable law.
Pay: $25.05 - $30.17 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $25 - $30