Bed Readiness Case Manager - Community

About Indigo Urgent Care Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. FTE: 1_, Shift: day_, Schedule: M-F _ The Bed Readiness Case Manager is a hybrid role based in either the Spokane or Yakima market, with primary responsibility for supporting both Inland Northwest (INW) and Yakima regions. This position conducts on-site rounding within the local hospital and with contracted post-acute partners (e.g., SNF, ALF, AFH) to facilitate timely transitions of care and maintain strong community relationships. While the role is physically based in one market, it also provides remote oversight and coordination for the second market to ensure consistent referral management, patient flow, and placement outcomes across both regions. Position Summary The Bed Readiness Case Manager (BRCM) for Post-Acute Care (PAC) provides exemplary cross-continuum care coordination, working with physicians, internal teams, and community partners to manage and optimize patient care. This role identifies opportunities to improve care delivery, advance population health, and strengthen collaboration, including increasing utilization of designated MultiCare post-acute services, expanding into new markets, and growing market share. As a highly visible professional, the BRCM maintains extensive engagement with the post-acute care community and develops a deep understanding of community-based service needs and dynamics. Responsibilities: Manage Length of Stay (LOS) and Rehospitalization Risk Coordinate Cross-Continuum Care Drive Bed Readiness and Network Utilization Manage Community Account Relationships Identify Performance Improvement Opportunities Support Market Growth and Expansion Act as a Subject Matter Expert (SME) Lead Communication and Escalation Pathways Excellent communication and relationship management skills, with the ability to engage providers, internal stakeholders, and leadership effectively. Proficiency in Microsoft Office tools (Excel, Word, Outlook, Teams) and ability to work with data reporting tools (e.g., Power BI) to support performance monitoring. Requirements: Bachelor’s degree in Healthcare Administration, Nursing, Social Work, Business, or related field; or equivalent combination of education and relevant experience. Demonstrated experience managing post-acute care resources within a Medicaid payer environment, with a focus on optimizing utilization, managing length of stay, and reducing rehospitalization risk. Minimum three (3) years proven experience coordinating care across the continuum, including acute care, skilled nursing, assisted living, adult family homes, and home and community-based services. Minimum three (3) years experience managing or supporting community-based provider relationships, including skilled nursing facilities (SNFs), assisted living facilities (ALFs), adult family homes (AFHs), and home health agencies. Strong understanding of Medicaid regulations, care coordination models, and post-acute care network dynamics. Demonstrated ability to lead complex problem-solving efforts, manage competing priorities, and drive measurable outcomes in a fast-paced environment. A Better Way to Work in Health Care Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.  Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels. Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff. Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $85,404.80 - $122,928.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here. MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach. Join our talent network by creating a simple profile with us and we'll see if you're a fit for any current openings! Don't see an opening that fits your current preferences? Create a job alert for the type of job you're looking for, and we'll notify you when one gets posted! Click here to create a Job Alert. MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.

Salary : $85,405 - $122,928