Senior Service Technician

ABH Manufacturing posting on behalf of Multiax Technologies 

Senior Service Technician

Position Overview

Multiax Technologies is a leading provider of advanced manufacturing solutions based in Grandville, MI, specializing in multi-axis machining technology for clients across North America. We are seeking a skilled and experienced Senior Service Technician to ensure the optimal performance and reliability of our machinery in the field. In this role you will be central to our customers' success across a range of industries — installing, maintaining, and supporting our systems while mentoring fellow technicians and representing Multiax to our clients.

Main Responsibilities

•     Installation & Setup:  Plan and execute Multiax machine installations, configuring all components for proper operation, performing calibrations (alignment, leveling, and software setup), and customizing system settings to each client's production requirements.

•     Preventative Maintenance:  Execute comprehensive preventative maintenance schedules to reduce downtime and extend equipment life, regularly inspecting mechanical, electrical, and software systems to catch issues early and upgrading hardware and software to keep systems current.

•     Diagnostics & Repairs:  Perform in-depth diagnostics on mechanical breakdowns, electrical faults, and software errors, using advanced tools and methods to resolve problems quickly and cost-effectively, and document processes and solutions to build the company's knowledge base.

•     Collaboration & Teamwork:  Coordinate with sales, engineering, retrofit, and customer support to ensure seamless service delivery; mentor other technicians and share best practices; and represent the company at trade shows, conferences, and customer events.

•     Customer Support & Engagement:  Serve as a point of contact for customers experiencing technical issues, providing prompt and thorough assistance, educating them on operation, troubleshooting, and maintenance, and building strong relationships that support long-term partnerships.

•     Technical Training:  Conduct hands-on training for customer staff covering system operation, safety protocols, and routine maintenance; contribute to training materials such as manuals, step-by-step guides, and video tutorials; and stay current on new features and technologies.

•     Documentation & Reporting:  Maintain detailed records of every service visit, including issues identified, actions taken, and parts replaced; create and share service reports with customers and internal teams; and help build technical documentation such as troubleshooting guides and maintenance checklists.

Skills

•     Strong technical knowledge of CNC systems and automation technologies.

•     Excellent leadership and team management skills.

•     Outstanding customer service and communication abilities.

•     Strong analytical and problem-solving skills.

•     Ability to work under pressure and manage multiple tasks simultaneously.

Experience

•     Bachelor's degree in engineering, Business Administration, or a related field.

•     Minimum of 5 years of experience in a service role, preferably in the CNC automation or manufacturing industry.

•     Willingness to travel as needed.

Compensation:

At Multiax we believe in offering competitive compensation to motivate and retain our employees. More information will be given throughout the process.

Multiax provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Multiax complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.