What are the responsibilities and job description for the Process Documentation & Improvement Specialist position at Mullins Mechanical?
Department: Operational Excellence
Location: Carrollton, GA (On‑Site)
Reports To: Director of Business Operations
Role Overview
The Process Documentation & Improvement Specialist plays a critical role in helping Mullins Mechanical scale effectively by defining, documenting, and continuously improving how work gets done.
This individual will work alongside leaders and teams across all departments—from Operations and Project Controls to Accounting, HR, IT, and Safety—to map current‑state processes, design improved future‑state workflows, and create clear, consistent documentation that teams can actually use.
This is a hands‑on, high‑ownership role ideal for someone who is eager to learn the business from the inside out, take responsibility for meaningful work, and build a strong foundation in process improvement, change management, and cross‑functional collaboration.
Key Responsibilities
Process Mapping & Improvement
- Partner with department leaders and subject matter experts to identify, map, and understand current‑state processes
- Facilitate working sessions to identify gaps, inefficiencies, handoff issues, and opportunities for improvement
- Design and document future‑state processes that are practical, scalable, and aligned with business goals
- Continuously refine process standards as systems, tools, and business needs evolve
- Own and maintain process mapping standards, SOP templates, and documentation guidelines
- Develop clear, concise, and standardized documentation (SOPs, workflows, playbooks, job aids)
- Ensure all process documentation follows consistent structure, terminology, and formatting
- Partner with teams to keep documentation current and relevant—not “shelfware”
- Develop change management and rollout playbooks to support new or updated processes
- Help teams understand the why behind process changes and how those changes affect day‑to‑day work
- Support communication, training materials, and reinforcement plans to drive adoption
- Train and support department process champions on documentation standards and best practices
- Help teams learn how to maintain their own process documentation over time
- Create simple training materials and guides to support onboarding and continuous learning
- Work closely with Operational Excellence, IT, HR, Construction, Accounting, Preconstruction, etc.
- Be willing to learn unfamiliar functions and systems quickly
- Serve as a connector—helping teams see how their processes impact downstream departments
Experience & Skills
- 2–6 years of experience in process improvement, business operations, project coordination, documentation, or a related role
- Experience creating SOPs, process maps, or training documentation
- Strong written communication skills with an ability to explain complex processes clearly
- Comfortable facilitating conversations with a range of stakeholders—from field leaders to executives
- Strong organizational skills and attention to detail
- High ownership mindset—you see a problem and take initiative to solve it
- Comfortable working in ambiguity and figuring things out as you go
- Curious by nature and always looking for better, more efficient ways to work
- Not afraid to ask questions, challenge assumptions, or dig into the details
- Able to balance strategic thinking with hands‑on execution
- Exposure to Lean, Six Sigma, or continuous improvement concepts
- Experience with tools like Lucidchart or similar
- Familiarity with SharePoint, knowledge management systems, or LMS platforms
- Construction, engineering, or industrial services experience
This role directly impacts how efficiently our company operates. The work you do will:
- Reduce confusion and rework across teams
- Improve onboarding and training effectiveness
- Support system implementations and operational scaling
- Help teams spend more time doing real work—and less time figuring out how things are supposed to work
Join Us
Mullins Mechanical ranked #243 on the 2024 ENR Top Specialty Contractors list, #48 in the Nation and #5 in the Southeast among Firms in Mechanical. We’re proud to be one of the fastest growing privately held companies in America. We’re a self-performing specialty contractor specializing in design-build applications, HVAC systems, plumbing, process piping systems, boiler and chiller systems, equipment installation and rigging, plant relocation and maintenance, fire protection, and metal fabrication. Our projects are often in industrial and heavy commercial environments such as manufacturing facilities, automotive plants, chemical plants, distribution centers, warehouses, data centers, and other large facilities.