What are the responsibilities and job description for the Experienced Plumbing Service Technician position at Mullen Plumbing Heating & Cooling?
Experienced Plumbing Service Technician (Licensed – WV Required)
Join Mullen Plumbing, Heating & Cooling—where we deliver trusted service, dependable solutions, and lasting customer relationships. Build a career aligned with our mission of excellence and our vision to be the region’s most reliable and professional home services provider.
Mullen Plumbing is seeking an Experienced Plumbing Service Technician to safely diagnose, install, and repair plumbing systems in residential and light commercial settings while helping customers make informed, confident decisions.
Required Qualifications
MUST be a Licensed Plumber in the State of West Virginia
Valid Plumbing License (WV) required at time of hire
3–5 years of plumbing experience required
Valid driver’s license with a clean driving record
Primary Responsibilities
- Install pipes, drainage systems, sinks, toilets, and perform complete drain cleaning and other in-home plumbing services
- Diagnose and resolve a wide range of plumbing issues, including emergencies, efficiently and professionally
- Test systems for leaks and accurately diagnose plumbing problems
- Perform clean, thorough inspections and provide clear recommendations to homeowners
- Maintain cleanliness standards, including use of shoe covers and protective equipment
- Meet or exceed service and revenue goals
- Collaborate with Dispatch and Call Center teams to ensure operational success
- Maintain a clean, organized job site and properly stocked service vehicle
- Debrief with Dispatcher after each job and ensure accurate invoicing, documentation, and ServiceTitan uploads
- Participate in ongoing training, meetings, and professional development opportunities
- Train and mentor apprentices as needed
- Complete all invoices, timecards, and documentation accurately and on time
- Educate customers on repair options, financing, and maintenance plans to support informed decision-making
Other Duties & Expectations
- Maintain a clean, organized company vehicle (interior and exterior)
- Ensure appropriate fuel levels prior to the start of each shift
- Keep vehicle inventory stocked with materials, forms, and tools needed for scheduled jobs
- Properly complete and submit all paperwork, including receipts and packing slips
- Participate in an on-call rotation as needed
- Maintain a professional appearance in company-issued uniform
- Operate company vehicles safely and courteously
- Build strong customer relationships and recommend appropriate products and services
Skills for Success
- Reliable attendance and punctuality
- Professional, courteous, and respectful demeanor with customers
- Coachable mindset with a desire to grow
- Strong knowledge of plumbing codes and ability to apply them in the field
- Proficiency in: Soldering, Pipe threading, Fixture installation, Gas leak testing and repair
- Strong organizational and time management skills
- Effective verbal, written, and technical communication
- Motivated to improve daily and grow as a technician
- Team-oriented with a competitive, results-driven mindset
Why Join Mullen Plumbing?
- Supportive team environment
- Ongoing training and development
- Opportunity for career growth
- Commitment to excellence and customer satisfaction
Mullen Plumbing is an Equal Opportunity Employer.
Salary : $43,470 - $58,831