What are the responsibilities and job description for the Collections Specialist position at Mullen Coughlin LLC?
Collection Specialist
Mullen Coughlin is a highly successful, fast growing niche law firm focused exclusively on counseling organizations in the context of data privacy, including incident response, regulatory investigation, single-plaintiff and class action litigation, and compliance. Committed to rapid incident response to incoming client calls, we thrive in a high energy, close-knit, and upbeat office culture. The Firm pays very competitively in the market and offers a full benefit package, including accrued time off, paid maternity and paternity leave, and a generous 401(k) program. At its new office, located at 426 West Lancaster Avenue, Devon, PA, Mullen Coughlin’s home office is over fifty-six thousand square feet, boasting the latest in technology and security, accommodating the projected continued growth of the firm, and providing all Mullen Coughlin employees access to amenities and resources to further their professional careers, as well as their health and well-being.
The Collections Specialist is a full-time position eligible for benefits - initial training will be onsite with the potential to work from home up to 3 days per week once fully onboarded.
Mullen Coughlin is a highly successful, fast growing niche law firm focused exclusively on counseling organizations in the context of data privacy, including incident response, regulatory investigation, single-plaintiff and class action litigation, and compliance. Committed to rapid incident response to incoming client calls, we thrive in a high energy, close-knit, and upbeat office culture. The Firm pays very competitively in the market and offers a full benefit package, including accrued time off, paid maternity and paternity leave, and a generous 401(k) program. At its new office, located at 426 West Lancaster Avenue, Devon, PA, Mullen Coughlin’s home office is over fifty-six thousand square feet, boasting the latest in technology and security, accommodating the projected continued growth of the firm, and providing all Mullen Coughlin employees access to amenities and resources to further their professional careers, as well as their health and well-being.
The Collections Specialist is a full-time position eligible for benefits - initial training will be onsite with the potential to work from home up to 3 days per week once fully onboarded.
Summary of Essential Responsibilities
- Review and analyze delinquent accounts to identify appropriate collections strategies.
- Contact debtors via telephone, email, and written correspondence to discuss overdue payment.
- Negotiate payment plans and settlement agreements with debtors - monitor payment plans to ensure compliance.
- Document and update debtor interactions, payments, and agreements in the collections management system.
- Liaise with attorneys and external legal counsel to pursue legal action for debt recovery.
- Maintain up-to-date knowledge of relevant laws, regulations, and industry best practices in collections.
- Prepare regular reports on collections activities, status of accounts, and recovery rates for management review.
- Assist in the development and implementation of strategies to increase recovery rates and reduce delinquency.
- Communicate and collaborate with internal departments such as accounting, administrative support, and legal to resolve disputes and facilitate collections.
- Stay informed about changes in regulatory requirements and ensure compliance in all legal collections processes.
- Respond to inquiries and disputes from debtors, providing clear explanations of account status and payment expectations.
- Use collections software and tools to manage and track the status of accounts.
- Review and approve write-off requests and bad debt provisions in accordance with company policies.
- Other tasks as reasonably assigned.
- Bachelor's degree in Finance, Accounting, Business Administration, Law, or a related field.
- Minimum of 3-5 years of experience in collections, with a focus on legal collections preferred.
- In-depth knowledge of collections laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Strong negotiation skills and ability to handle difficult conversations with debtors.
- Proficiency in using collections management software and legal databases; Aderant experience preferred.
- Strong analytical and critical-thinking skills to review and assess delinquent accounts.
- Excellent written and verbal communication skills.
- Ability to prepare and file legal documentation accurately and efficiently.
- Experience in liaising with attorneys and external legal counsel.
- Ability to work independently and manage multiple cases simultaneously.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
- Ability to maintain confidentiality and handle sensitive information.
- Strong problem-solving skills and ability to develop effective collections strategies.
- Demonstrated ability to stay informed about and comply with regulatory changes.
- Experience in preparing reports on collections activities.
- Customer service orientation with the ability to resolve disputes effectively.
Mullen Coughlin is an Equal Opportunity Employer believes in strength in diversity.
Mullen Coughlin is not accepting resumes from search firms for this position.
Relocation assistance is not provided for this position.
Applicant must be authorized to work in the United States of America.
Mullen Coughlin is not accepting resumes from search firms for this position.
Relocation assistance is not provided for this position.
Applicant must be authorized to work in the United States of America.
