What are the responsibilities and job description for the Hostess Cashier position at Mulan’s Chinese Buffet?
Overview
Join our dynamic team as a Hostess Cashier, where your vibrant personality and exceptional customer service skills will create memorable experiences for our guests. In this energetic role, you will be the welcoming face of our establishment, managing guest seating arrangements and processing transactions with efficiency and warmth. Your enthusiasm and communication skills will help foster a friendly atmosphere, ensuring every visitor feels valued from the moment they arrive. This paid position offers an exciting opportunity to develop your hospitality expertise while contributing to a lively, guest-focused environment.
Responsibilities
- Greet guests warmly upon arrival, providing a positive first impression and guiding them to their seats efficiently.
- Manage reservations and waitlists using POS systems such as Aloha POS or Micros POS to streamline guest flow.
- Handle customer inquiries with professionalism via phone and in person, ensuring clear communication and guest satisfaction.
- Process payments accurately at the cashier station, including cash, credit cards, and other payment methods.
- Maintain cleanliness and organization of the host stand and cashier area to promote a welcoming environment.
- Assist in coordinating seating arrangements during busy periods to optimize table turnover and reduce wait times.
- Support guest relations by addressing concerns promptly and courteously, enhancing overall guest experience.
Experience
- Prior experience as a host or hostess in a food service or restaurant setting is highly preferred.
- Demonstrated customer service skills with the ability to communicate effectively with diverse guests.
- Familiarity with POS systems such as Aloha POS or Micros POS to process transactions efficiently.
- Experience in hospitality or hotel environments is a plus, especially in guest services or serving roles.
- Strong phone etiquette and interpersonal skills to engage confidently with guests and team members.
- Knowledge of restaurant operations, including reservation management and guest relations strategies.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude. Join us today and be part of a lively team dedicated to delivering exceptional hospitality experiences!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $16 - $19