Customer Service Representative

The Customer Service Representative communicates the needs and concerns of customers to key personnel. Interviews customers and records interview information into computer for customer service by performing the following duties:

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Works closely with production management and line supervisors to determine status of parts needed and if necessary communicate with customers any concerns that may arise from production or shipping problems.
• Works daily with the AS-400/SAP system to review customer needs and report weekly needs of customers.
• Continuously monitors DDL system for all production and service parts to ensure proper safety inventories are being maintained.
• Assists in shipping functions when necessary.
• Records and enter customer orders that are not EDI.
• Enters purchase request orders and packing slip data into XPPS.
• Retrieve’s information using customer DDL and SMART systems.

• Compiles and produces necessary customer paperwork for prototype and service orders.

• Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of Lotus Notes; Internet software and Microsoft Excel, Access, PowerPoint, and Word Processing software. Must be proficient with fax machine, photocopier, scanner, video conferences and telephone systems.
• Visibility or work requires attention to detail, excellent organizational skills, and discretion with confidential information. Must be proficient in keyboarding and good spelling, punctuation, grammar, and oral communication.

• Knowledge of the AS-400/SAP system.
• Some Tier 1 Automotive and Logistics experience.
• Basic knowledge of inventory structures and must possess good communication and organization skills.
• 5's and lean manufacturing training and experience.

In addition to a competitive pay structure, Mubea offers a comprehensive benefits package that includes: medical, dental and vision insurance coverage, onsite medical facility for employees and dependents, life insurance, matching 401(k) program, tuition reimbursement, and paid time off.

Since 1916 Mubea, a German, family-owned automotive supplier, has focused on lightweight construction for heavy-duty suspension components and related products. We are the market leader in many segments of the spring industry supplying the world car manufacturers and leading Tier 1 system suppliers.

Mubea leads in innovation, design, development, and production of engine, suspension, transmission and body components. Our international standards are based on our technological developments and the most important objectives of the automobile industry: the sustained reduction of fuel consumption and emission levels.

For more information visit www.mubea.com.