What are the responsibilities and job description for the Store - Assistant Manager position at MUGG & BOPPS?
Job Description: Convenience Store Assistant Manager
Employer: CD Okemos 10, LLC (dba Mugg amp;Bopps)
Department: Retail Operations
Reports To: Convenience Store Manager
FLSA Status: Non-Exempt (unless otherwise designated)
Position Summary
The Convenience Store Assistant Manager supports the Store Manager in daily operations, including staff supervision, customer service, cash control, inventory management, and compliance with company policies and regulatory requirements.
Employer: CD Okemos 10, LLC (dba Mugg amp;Bopps)
Department: Retail Operations
Reports To: Convenience Store Manager
FLSA Status: Non-Exempt (unless otherwise designated)
Position Summary
The Convenience Store Assistant Manager supports the Store Manager in daily operations, including staff supervision, customer service, cash control, inventory management, and compliance with company policies and regulatory requirements.
Essential Duties and Responsibilities
- Assist in supervising and training store associates to ensure service and performance standards are met.
- Support scheduling and coverage to meet business needs.
- Ensure proper cash handling, register accountability, and daily paperwork completion.
- Assist with inventory counts, ordering, receiving, and merchandising execution.
- Ensure store cleanliness, food safety standards, and safety procedures are followed.
- Handle customer concerns professionally and resolve issues as needed.
- Support implementation of promotions, planograms, and operational initiatives.
- Monitor shrink prevention and report suspicious activity or loss incidents.
- Ensure compliance with age-restricted sales, lottery procedures, and company policies.
- Serve as Manager-on-Duty in the Store Manager’s absence.
Knowledge, Skills, and Abilities
- Leadership and coaching ability.
- Strong organizational and time-management skills.
- Ability to interpret sales and inventory information.
- Strong problem-solving skills and attention to detail.
- Professional communication and conflict resolution skills.
Minimum Qualifications
- High school diploma or equivalent required; some college preferred.
- Prior retail or convenience store experience preferred.
- Ability to work flexible hours including nights, weekends, and holidays.
Physical Demands and Work Environment
- Stand/walk for extended periods and work on the sales floor.
- Lift and move merchandise up to 50 pounds.
- Perform repetitive tasks including stocking and cleaning.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Instead, they are designed only to describe the general nature of the job. All associates of the CD Okemos 10, LLC are considered “at will” employees. Scheduled work hours are solely to be based on business needs. CD Okemos 10, LLC is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.