E-Commerce Warehouse Customer Service

Position Summary 

Accurately picking and packing items as well as handling basic computer tasks such as scanning documents and printing shipping labels. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
• Picks and packs orders for shipment. 
• Handles complaints related to shipments; notifies supervisor of any shipping or receiving issues.
• Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities

•  Excellent communication skills including active listening.
• Proficient computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Customer service experience required.

Core Competencies

• Initiative -- Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Communication -- The ability to ensure information is passed on to others who should be kept informed, express oneself clearly verbally and in writing, and understand others.
• Time Management -- Spending time appropriately among people and projects to ensure goals are met.
• Thoroughness -- Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.