What are the responsibilities and job description for the Operations Manager - Commercial Water Treatement position at Mueller Water Conditioning, Inc?
About the Role:
Mueller Water Conditioning is expanding our Dallas/Fort Worth office, servicing all of North Texas. We are seeking a highly capable Operations Manager to take full oversight of our daily field operations, dispatching, and inventory control. This role balances two primary functions: providing hands-on, in-field support to technicians and collaborating with the Branch Manager to oversee project logistics, scheduling, and execution. You will work independently to drive branch efficiency, maintain a neat and professional appearance at all times, and serve as the primary administrative point of contact for our commercial clients.
Responsibilities:
- Act as a Project Manager, assisting the Service Supervisor with the installation of water treatment systems from start to finish, ensuring projects are completed on schedule and to company standards.
- Maintain full oversight of daily field operations, customer service metrics, and safety protocols.
- Lead and formally document weekly and monthly safety meetings for all field technicians.
- Supervise and coordinate the activities of installation teams, working in the field alongside technicians to ensure logistical alignment and training.
- Maintain flexible availability, adapting to early start times or extended evening hours as required by active project phases or emergency field support.
- Conduct daily pulse meetings with the Office Admin/Dispatcher to audit call volumes, optimize routing, and resolve scheduling conflicts.
- Manage supply-chain logistics, including weekly ordering from the Houston Corporate office for equipment, parts, and DI tanks.
- Communicate directly and professionally with customers regarding ongoing installations, major repairs, and service delivery standards.
- Troubleshoot any issues that arise during installation, utilizing technical knowledge to resolve problems efficiently.
- Track systemic QA corrections, billable utilization efficiency, and compile weekly performance reports for the Branch Manager.
Qualifications & Requirements:
- Strong technical knowledge of commercial plumbing, water treatment systems, and processes is highly preferred.
- Minimum 2 years of commercial plumbing experience and holding at least a Journeyman Plumbing license is strongly desired (a major plus).
- Service dispatching experience to optimize field schedules and manage technician routing is a plus.
- Must be familiar with Dallas/Fort Worth, Texas, and surrounding areas.
- Must be able to collaborate effectively with upper management while possessing the drive and discipline to work independently.
- Valid Texas Driver's License, a good driving record, and reliable transportation are required.
- Must pass a pre-employment physical and drug screen.
- Neat, professional appearance and customer relations in a tobacco-free environment.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Schedule:
Monday - Friday 7:00 AM - 4:00 PM (Requires flexibility for working hours)
Pay: $30.00 - $40.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 2 or more years experience in commercial plumbing?
- Do you have a Journeyman Plumbing License?
- Do you have any management experience?
Work Location: In person
Salary : $30 - $40