What are the responsibilities and job description for the International Operations Analyst position at MUELLER SPORTS MEDICINE INC?
POSITION OVERVIEW: Processes international customer orders. Coordinate international order preparation with all departments. Arranges export shipments. Ensures export compliance and correct export documentation. Answer’s customer inquiries and handling complaints. Drives continuous improvement.
POSITION FUNCTIONS*
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Percentage |
Position Functions |
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50% |
Logistics
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40% |
Customer Service
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10% |
Compliance
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NA |
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*Position Functions for this position consist of all items listed under any category that make up 5% or more of the position duties. This position description is subject to change without notice.
Qualifications:MINIMUM QUALIFICATIONS
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Associates degree in business, supply chain management, administrative services or other related field or an equivalent combination of education and experience sufficient to perform the position functions of the job. |
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Two or more years of customer service, inside sales, supply chain management or other related experience. |
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Ability to obtain HAZMAT certification for IMO, IATA and DOT regulated shipments and prepare documents accordingly. |
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Ability to understand and comply with the Mueller Quality System and current regulatory requirements. |
PREFERRED QUALIFICATIONS
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Prior ERP system experience. SAP experience preferred. |
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Previous international customer service experience. |
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Proficiently bilingual in English/Spanish. |
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Prior freight forwarder experience. |
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Previous experience with international order and export documentation processes. |
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HazMat/Dangerous Goods certification. |
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Transportation/Logistics experience a plus. |
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APICS-CPIM certification |
REQUIRED SKILLS
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Exercises judgment within broadly defined practices and policies. |
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Makes sound decisions based on analysis, discussion, experience and judgment. |
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Demonstrated team player with active participation in meetings. |
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Strong planning and project management skills. |
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Strong ability to transition efficiently from working independently to working collaboratively. |
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Anticipates emerging and future trends accurately based on broad knowledge and perspective. |
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Strong written and verbal communication skills, with ability to communicate at all levels of the organization including with the board. |
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Communicate a vision and providing motivation and direction to team members. |
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Develops and maintains interpersonal relationships. |
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Strong organizational and problem-solving skills, attention to detail, and the ability to balance multiple priorities. |
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Advanced use of Microsoft products, including Word, Outlook and Excel, and related industry applications. |
Responsible to appropriately protect the confidentiality, security, and integrity of the organization’s systems and data as well as client data.
PREFERRED SKILLS
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Demonstrated knowledge of banking (drafts, letters of credit, etc.). |
PHYSICAL REQUIREMENTS: While performing the duties of this job, the team member is required to have ordinary ambulatory skills; ability to stand or sit, bend or stoop, and manipulate (lift, carry, move) light weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate office equipment and read. The team member frequently is required to sit, reach with hands and arms, talk and hear. Position requires frequent typing.
Notice: The information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. This job description is not designed to contain or be interpreted as a comprehensive inventory of all tasks, responsibilities and qualifications required of team members assigned to this job. Position functions, responsibilities and activities may change at any time with or without notice.