Customer Support Specialist

Job Responsibilities:

The Import-Export Clerical Support role provides administrative and clerical assistance to the Trade Compliance and Logistics teams. The position is responsible for filing, auditing, maintaining documentation, and supporting daily import and export activities to ensure compliance with all applicable regulations and company policies.

Key Responsibilities

• Organize, file, and maintain import and export records in accordance with company policy and U.S. Customs regulations.

• Conduct routine audits of shipping and customs documentation to ensure accuracy and completeness.

• Prepare, update, and maintain data in Excel spreadsheets, Microsoft Access databases, and other company systems.

• Support document retrieval for internal and external audits.

• Assist with tracking shipments and maintaining shipment logs as needed.

• Coordinate with internal departments to obtain necessary documentation and information for compliance filings.

• Provide general clerical support, including data entry, scanning, and report preparation.

• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.

• 2 years of clerical, administrative, or data management experience.

• Strong attention to detail and organizational skills.

• Proficiency in Microsoft Excel, Word, and Access required.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Excellent written and verbal communication skills.

• Prior experience in import/export, shipping, or logistics is a plus.

Preferred Skills

• Familiarity with trade compliance documentation (commercial invoices, packing lists, bills of lading, etc.).

• Understanding of customs record keeping requirements.

• Experience supporting teams in a manufacturing or global business environment.

Job Type: Contract

Pay: Up to $21.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $21