What are the responsibilities and job description for the Spa Supervisor (Part-Time) position at Muckleshoot Casino Resort?
WHAT'S IN IT FOR YOU
- Competitive salary at $26.98/hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
WHAT YOU’LL DO
- Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Assist in leading and managing a team of spa staff, including estheticians, massage therapists, nail technicians, and spa specialists.
- Ensure the highest level of guest satisfaction by maintaining the MCR’s reputation for luxury and excellence.
- Supervise and schedule staff to ensure adequate coverage for all spa services and appointments.
- Train, onboard, and mentor new team members.
- Assist in monitoring and assessing staff performance, providing regular feedback, and conducting performance reviews.
- Collaborate with spa management to develop and implement service protocols, standards, and procedures.
- Handle guest inquiries, complaints, and feedback in a professional and timely manner.
- Oversee the daily operations of the spa, including managing appointment schedules, reservations, and walk-in clients.
- Monitor inventory levels of products, supplies, and equipment, and place orders as needed.
- Maintain a safe and hygienic environment, ensuring compliance with health and safety regulations.
- Assist in promoting spa services and packages to guests, contributing to sales goals.
- Maintain a strong rapport with clients, building long-term relationships and addressing their needs.
- Participate in staff recruitment and selection as needed.
- Strive to continuously elevate the spa's reputation by providing exceptional experiences and services.
- Creates, maintains, and facilitates a positive and safe work environment.
- Promotes positive team member relations and reports issues to the appropriate personnel.
- Perform other duties as assigned.
WHAT YOU’LL BRING
- 1 (One) year of a supervisory or management role within a luxury spa or high-end hospitality environment.
- 2 (Two) years Customer service experience required.
- Cosmetology or Esthetician License through WA state DOL highly preferred!!
- Proficiency in using spa management software and computer applications.
- Hospitality experience a plus!
Salary : $27