What are the responsibilities and job description for the Hotel, Front Desk Supervisor position at Muckleshoot Casino Resort?
What's In It For You
- Competitive salary starting at $26.98/hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B).
- Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
- Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
- Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
- Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
- Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
- Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
- Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
- Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
- Assist in managing room availability to optimize revenue and occupancy.
- Manage guest payments, process invoices, and manage the cash drawer accurately.
- Prepare daily financial reports and reconcile discrepancies as needed.
- Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
- Perform other duties as assigned.
- Minimum of two (2) years of luxury hospitality experience required
- Minimum of one (1) year of supervisory experience required
- Proven experience in Front Desk or Guest Services operations required
- Bachelor’s degree in hospitality management or related field a plus!
- Tribal gaming experience a plus.
Salary : $27