Hotel, Front Desk Agent

What's In It For You

• Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

What You’ll Do

• Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism. 
• Checking guests in on arrival and out on departure. 
• Posting charges to appropriate guest accounts. 
• Assisting guests with disabilities. 
• Manage online, phone, and in-person, room reservations. 
• Arrange specialized services for VIP customers. 
• Operating switchboard and assisting with inquiries. 
• Collaborating and communicating with other internal departments to ensure guest satisfaction. 
• Complying with company procedures and safety policies. 
• Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.  
• Perform other duties as assigned. 

What You’ll Bring

• 2 (two) years of customer service experience.
• 1 (one) year of luxury hospitality experience.
• Tribal gaming experience a plus.

How You’ll Be Successful

• Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro.
• Ability to multitask in a fast-paced environment.
• Ability to solve client issues in a friendly and timely fashion.
• Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.