What are the responsibilities and job description for the Hotel, Front Desk Agent (Part-Time, Swing/Graveyard) position at Muckleshoot Casino Resort?
What's In It For You
- Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
- Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Assisting guests with disabilities.
- Manage online, phone, and in-person, room reservations.
- Arrange specialized services for VIP customers.
- Operating switchboard and assisting with inquiries.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
- Perform other duties as assigned.
- 2 (two) years of customer service experience.
- 1 (one) year of luxury hospitality experience.
- Tribal gaming experience a plus.
- Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro.
- Ability to multitask in a fast-paced environment.
- Ability to solve client issues in a friendly and timely fashion.
- Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
Salary : $20