Chief Information Officer - CIO

Description of Chief Information Officer (CIO)

We're Doubling Down On Your Future

• Competitive salary of DOE, with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans

What You’ll Do

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Mission, Vision, and Values of Muckleshoot Casino.
• Collaborate with the CEO, Muckleshoot Tribal Council, and executives to establish and drive organizational vision and technology strategy.
• Direct all IT operations, including day-to-day functions, recommendations, standardized business processes, and alignment of IT strategy with business goals for the success of Muckleshoot Casino Resort's IT initiatives.
• Ensure organizational compliance with relevant laws, regulations, and standards related to IT, cybersecurity, and data privacy.
• Responsible for the protection of IT infrastructure, networks, and data, preventing data breaches and responding to cyber-attacks.
• Oversee information and telecommunication technology functions and services, coordinating applications development/maintenance, data processing, data center infrastructure, network administration, office automation, and technical support activities.
• Plan and oversee compliance processes of gaming operations to assess controls, weaknesses, operational efficiencies, and conformity with selected policies, procedures, and all regulatory requirements, including, but not limited to, TMICs, SICS, SOPs, etc.
• Engage and partner with the executive team, stakeholders, and vendors to align with business objectives.
• Optimize the IT function to meet resource demands and prioritize assignments.
• Establish objectives for IT systems operations, maintenance, and enhancement, and develop plans for continuous improvement.
• Provide expertise in vendor selection and management for cost-effective solutions.
• Establish, monitor, and improve IT performance metrics aligned with strategic goals.
• Communicate key information to executive Leadership, Gaming Advisory Board, Tribal Council, and other stakeholders regarding IT operations, cost management, and guest services.
• Contribute to the effectiveness of the organization as a member of the executive Leadership team, integrating objectives with other functions.
• Translate strategy into actionable goals for performance and growth, implementing goal setting, performance management, and annual IT planning.
• Collaborate on the annual IT budget, reviewing financial projections and ensuring adherence to approved budgets.
• Review and analyze the performance of IT operations, taking corrective action when necessary.
• Foster a results-oriented culture and collaborate with internal and external entities on IT contracts and service agreements.
• Coordinate IT resource allocation with other tribal entities.
• Participate in Gaming Advisory Board meetings.
• Partner with People & Talent (HR) to support talent acquisition, development, and people strategy aligned with the organization's employer value proposition.
• Ensure compliance with regulatory requirements, policies, and procedures, including guest service standards, HR processes, coaching, budgeting, and purchasing.
• Foster a positive and safe work environment, promote positive team member relations, and report issues as needed.
• Perform other assigned duties as required.

What You’ll Bring

• Bachelor's degree required
• Master’s Degree (MBA or MS) in information technology/systems) preferred
• Ten (10) years of IT experience with a large, innovative company is required.
• Seven (7) years’ experience as a director or senior-level IT Manager required.
• Expertise with a variety of IT systems, including but not limited to general business, disaster recovery, database/business intelligence, networking, HRIS, SharePoint, accounting, and Microsoft’s Solution Framework (MSF) process for managing IT projects required.
• Staying abreast of modern technologies and principles by conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
• Gaming experience highly preferred.
• Casino/Resort experience highly preferred

How You’ll Be Successful

• Align IT strategy with business goals through short- and long-term planning.
• Ensure compliance with tribal, state, and federal regulations while maintaining high service quality.
• Build and lead a diverse, high-performing team through coaching and motivation.
• Oversee budgeting, forecasting, and financial analysis to maximize ROI on technology investments.
• Communicate effectively with stakeholders, vendors, and regulatory agencies.
• Lead digital transformation initiatives to enhance guest experience and operational efficiency.
• Maintain professionalism and decision-making under pressure and during crisis situations.
• Leverage market data and trends to optimize gaming operations and technology solutions.
• Develop clear internal controls, policies, and procedures to ensure system integrity and security.
• Stay ahead of industry trends, cybersecurity best practices, and emerging technologies.

What To Expect

• Availability – Ability to work 40 hours per week, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

Mission

Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspired team members delivering exceptional guest experiences.

Vision

We exist to create unforgettable entertainment experiences!

Values

• Wisdom: Learn, Share, Grow
• Respect: Earn it, Show it
• Integrity: Earn Trust Through Honesty
• Fun: Bring Smiles to Everyone

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.