What are the responsibilities and job description for the Application Support Analyst position at Muckleshoot Casino Resort?
WHAT'S IN IT FOR YOU
- Competitive salary starting at $81, 325.80 with discretionary performance bonuses 2x a year!
- Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
- Complimentary meals and covered team member parking.
- Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
- Company-paid gaming licenses (Class A & Class B).
- Variety of additional voluntary benefits and retirement plans.
WHAT YOU’LL DO
- Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort (MCR).
- Provide leadership and mentoring to other IT Application Support Analyst, and IT Support Technicians including Coordinating and reviewing the work of others, training, and coaching.
- Facilitating problem solving through best practices.
- Resolve complex hardware and software malfunctions.
- Schedule and facilitate end user training.
- Schedule and facilitate application testing and validation.
- Integrate and interface hardware or software.
- Make technical presentations internally and to outside departments.
- Determine performance, capacity, and utilization for system components.
- Assist in planning migrations to new or improved hardware and software products.
- Monitor application changes and additions to the systems.
- Monitor service levels.
- Monitor vendor remote access.
- Monitor access of secure IT locations to ensure IT policies and procedures are followed.
- Research new or updated technology.
- Act as liaison between IT Operations and other functional units for escalation purposes.
- Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
- Perform other job-related duties as assigned.
WHAT YOU’LL BRING
- A Bachelor’s degree (Preferred in Engineering, IS or Technical Degree). Three (3) additional years of Application Support related experience may be considered in lieu of degree requirements.
- Three (3) years of on-the-job experience in a technical field.
- Industry specific knowledge of products utilized in Hotel Management, Gaming, Finance and Food & Beverage preferred.
Salary : $81