Marine Technical Advisor

Yamaha has an excellent opportunity for a Marine Technical Advisor join our Marine team in Kennesaw, GA. The Marine Technical Advisor will provide timely and effective assistance to dealers and retail customers. As a focus Technical Advisor specifically provide technical support and assistance.

What you’ll be doing:

• Retrieve inbound phone calls from Automatic Call Distribution (ACD) that are offered from retail customers and Yamaha dealers. 
• Document precisely, the required retail customer and dealer contacts, within the Yamaha Customer Relationship Management System (YCRMS).
• Evaluate retail customer and dealer requests for assistance and determine the type and amount of assistance to provide.
• Provide advice and assistance as requested from other call center staff.
• Provide warranty authorizations and claim assistance to dealers
• Assist with the arbitration of dealer and retail customer complaints, including the authorization of goodwill assistance.
• Opportunities to teach in our Instructor Lead Training (ILT) courses in the classroom and lab environment (i.e., delivery, testing, grading and reporting) are possible. 
• Carry out various administrative tasks or special assignments within the call center as needed.
• Provide technical support at boat shows, dealer meeting events, and other events, as required.
• Provide counsel to retail customers through assigned customer relation visits and Yamaha dealers through assigned technical visits.

What you will need to be successful:

• Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine/Powersports industry service certifications
• Minimum 3 years’ experience as a Marine/powersports dealer consultant, field service representative or equivalent industry or related experience.
• Prior wholesale or distributor experience preferred.  Retail experience helpful.
• Be able to demonstrate superior customer handling skills.
• Demonstrate proficiency with PC’s and exhibit good business writing and typing skills.
• Occasional travel will be required

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Reports to: Dealer Tech Support Supervisor    

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law.  We celebrate diversity and are committed to creating an inclusive environment for all employees.